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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Are you a subject matter expert using Six Sigma methodology to deliver outstanding results? Would you enjoy working in a culture that values integrity, compassion, relationships, innovation and performance? Assist us with strategic initiatives crossing business teams and operating groups as a Six Sigma Black Belt by championing the development and implementation of continuous quality improvement projects as part of our Continuous Process Improvement team.

Primary Responsibilities:

• Work with a team to provide end to end continuous quality improvement

• Use pertinent data and facts to identify and solve a range of problems within area of expertise

• Investigate non-standard requests and problems, with some assistance from others

• Work within a specific knowledge area

• Prioritize and organize own work to meet deadlines

• Provide explanations and information to others on topics within area of expertise

• Assess and interpret customer needs and requirements.

• Drive projects leveraging AI/ML/RPA solutions

• Work with minimal guidance

• Translate concepts into practice

• Act as a resource for others with less experience

• Consult and work with management in identifying process improvement opportunities

• Quantify quality results and trends and implement actionable improvements for the organization

• Champion coordination and collaboration in all project, quality and implementation activities

• Interact with internal business units to expand quality discipline in all functional areas of the departmen

• Participate in the design, development, implementation and monitoring of quality programs

• Serve as a catalyst for change

Six Sigma experience (Should have Black Belt or Green Belt Certification)

5+ years’ experience in process improvement, quality management, project management and/or business analysis

BA/BS degree related field and/or equivalent education and experience required .

Should have experience driving Projects on AI / ML /RPA.

Understand the metrics used to measure performance

Ability to be multifunctional, to work with appropriate departments for the development of reporting needs and educational / staff development needs.

Excellent customer service skills.

Excellent written, verbal and presentation skills.

At least intermediate skills in MS Excel and MS PowerPoint

Preferred skills in MS Access, Visio, Minitab

The ability to work independently and be self-directed while still supporting the team as a whole.

A strong preference for healthcare and/or insurance industry experience.

Experience in Enrollment, Billing and/or Reconciliation preferred

Demonstrated ability to communicate ideas clearly and concisely and to ability to facilitate meetings.

Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.