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UnitedHealth Group Senior Payroll Specialist in Gurgaon, India

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Positions in this function are responsible for design and operational plans to manage payroll processing. Addresses strategic and tactical issues pertinent to delivery of Payroll and Operations services. Develops, maintains and delivers tools and processes related to Payroll data, reporting, payroll tax and accounting, and contingent workforce information.

Primary Responsibilities:

  • Identify new processes or changes to existing payroll business processes

  • Responsible for accurate and timely payroll entries, including STD payments, termination pay, relocation and other payline adjustments

  • Act as an SME for payroll-related questions and issues

  • Manage Tier 2 cases and assignment of case volume to rest of team, adding resolution notes as needed. Communicate SLA guidelines to managers and employees as well as track trends to prevent future issues

  • Manage group email box and perform the necessary actions in the given timeframe

  • Manage the Robotics process for direct deposit, 401K changes, and overpayment transactions

  • Manage timecard transactions from GSS and GTS to ensure the team has the necessary information for final pays or off cycles

  • Review leave of absence paychecks and work with vendor to ensure that employees are paid with accuracy

  • Conduct user acceptance testing for new functionality and defect fixes within GSS

  • Run audits and resolve all issues for the bi-weekly payroll run while partnering with the Payroll Systems team

  • Coordinate and send upload files to Payroll Systems team for bi-weekly payroll

  • Create off-cycle payments to employees as a result of HRHD cases, termination pay, reductions in force, etc. and adhere to state regulations and company policy

  • Process manual check adjustments to ensure employee’s taxes and wages are accurate

  • Work with outside vendors to load accurate data for relocation, disability payments and other taxable earnings and deductions; troubleshoot any issues that arise

  • Research outstanding checks for the escheat process

  • Create and calculate overpayment spreadsheets and communicate the information with the employee

  • Work with current and former employees to pay back money owed to the company; communicating effectively, collecting funds and reporting results

  • Work with collections vendor when accounts have been turned over for collections

  • Communicate with employees to collect credit card payments

  • Manage general deductions for employees, including financial fitness, garnishment refunds, benefit deductions/refunds

  • Create and document new processes as needed for mergers and acquisitions

  • Research errors, determine root cause and make recommendations for on-going process improvements

  • Use knowledge and judgment to troubleshoot issues and problems

  • Establish and maintain effective working relationships with all levels of employees

  • Collaborate with Benefits, Wealth, Compensation, TAM and HR communities in the support of payroll changes

  • Maintain effective relationships with key internal and external customers and vendors

  • Mentor and train Payroll Operations Specialists

  • Other projects as assigned

  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.