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This role is part of Enterprise Excellence CitiLean Reengineering Team based out of Gurgaon. The team runs key strategic program based on business priorities. This role will be responsible to support and drive Global EE Lean programs.

Some of the key offerings of the Team are Revenue Enhancement, Operating Model and Process Optimization, Data Analytics, Project Management Framework, Digitization / Automation, and Training / Certifications.

The Process Engineer is a problem-solving role, which will provide an opportunity to sharpen and grow ones analytical and problem-solving skills. The team works closely with senior leadership to deliver on strategic problem statements across the franchise. The role is a steppingstone to build Strategic Financial Consulting skill with Global exposure to accelerate your leadership journey in Financial Service. Ideal candidate should have entrepreneur mindset and deal with ambiguity with structural thinking. Process Engineers should have strong analytical knowledge, domain expertise, and an eye for detail to identify pain points and recommend solutions in a fact-based manner. They should be able to break down the problems into simple story lines backed with data and have discussions with senior leadership / project team to create buy.

Responsibilities:

• Learn and apply CitiLean Methodology and Framework to solve key business problems

• Support Senior Project team to develop strategic problem statement and develop mobilization plan

• Process Mapping and analysis to identify problem/opportunities

• Develop Hypothesis and identify key pain points

• Establish data requirements and conduct data analysis to validate pain points

• Conduct Root Cause analysis with process SMEs

• Support Interim and End state solution design and development

• Plan and schedule project milestones using appropriate tools.

• Track main project milestones and deliverables.

• Deliver and maintain progress reports, proposals, requirements documentation and presentations.

Key Skills

• Ability to provide structural thinking to data and analysis

• Excellent Power Point and Excel Skills (Must Have)

• Excellent Problem Solving Skills and ability to work with cross functional teams

• Good Articulation and Communication skills

• Adaptability and flexibility to changing requirement

• Ability to challenge status quo

• Understanding of new emerging technologies

Qualifications:

• 2-4 years experience in bank services.

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Business Strategy, Management & Administration

Job Family:

Business Process Re-Engineering

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.