Job Information
Hancock Bank Items Processing Specialist R014333 in Gulfport, Mississippi
This is a Job Description for a Items Processing Specialist in Gulfport, Mississippi
Summary: The Items Processing Specialist is primarily responsible for analyzing transactional images and supporting data, determining proper handling and account application, and reconciling and balancing accounts. In performing these duties, the position will be required to monitors workflow and meet crucial production deadlines.
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uties & Responsibilities:
Reviews and monitors vendor services to ensure service level agreements are met and maintained. Reconciles general ledger and core applications, and internal operating accounts. Processes documents or paperwork requiring a thorough knowledge of procedures in support of bank operations. Ensure transactions are classified and recorded according to established procedures. Balances and repairs POD, merchant and consumer capture transactions; creates corrections when transactions are out of balance; and analyzes bank accounting transactions for completeness and accuracy. Communicates with branches via message system on beginning of day confirmations, rescans needed, out of balance conditions, missing tickets, incorrect tickets, and end of day confirmations. Performs routine clerical duties requiring exercise of judgment and a detailed knowledge of departmental procedures. Import and Export files from endpoints for processing. Performs End of Day Balancing and End of Day processing to ensure balance-run totals match daily uploads.
Performs routine maintenance of imaging systems according to vendor recommendations ensuring readable encoding and endorsements. Coordinates the development and implementation of new procedures, processes and image system releases with other functional areas as required during. Supports daily technical issues with the image capture system through timely resolution of problems to ensure the integrity and confidentiality of images of customers' transactions.
Communicates with technical support to troubleshoot software/hardware problems.
Requirements and Qualifications: []{#Hlk142289191}[]{#Hlk142304825}
High School Diploma or GED; Associate degree preferred
1 year of previous Bank Item Processing experience or 2 years of similar experience to include reconciliation and balancing. Ability to learn and proficiently operate applicable software and systems. Proficient operation of Microsoft Office Products including Word, Excel, and Outlook.
Excellent verbal and written communication skills to communicate effectively with customers and bank personnel. Detail oriented with the ability to discern between various images The ability to work independently and in team environment Strong organizational skills, as well as the ability to prioritize tasks in an often fast-paced environment. Ability to interact in a professional manner with customers, branches, departments, vendors, and upper management Ability to solve routine problems by formulating sound conclusions independently; refers to more complex problems to management. Ability to resolve issues with account transactions that may require extensive research.
Equal
Opportunity/Affirmative Action Employer.