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Job Description

Insight Global is seeking a Sr Telecom Analyst to join the Telephony team at a top insurance client. This resource will be responsible for overseeing and evolving the cloud-based Genesys environment, ensuring seamless integration with Salesforce, web chat, and SMS messaging platforms. Day to day responsibilities include implementing data, expanding workflows, and providing on call support.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

8+ years of development experience in Genesys Cloud

Experience integrating Genesys with Salesforce

End to end quality testing experience; creating test plans

Bachelor's degree in Information Technology or a related field

Obtained Genesys certifications (GCP, GCD, ARC, WRM, etc.)

Excellent communication skills

Ability to be on call Experience with outbound dialer initiatives null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.