Experience Inc. Jobs

We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Women, Protected Veterans, and Individuals with Disabilities. GENERAL POSITION DESCRIPTION: Support with Business Alliance and wholesale accounts, including government, providing all necessary information to Account Executive, customers, and prospects to offer an outstanding service. JOB RESPONSIBILITIES INCLUDE THE FOLLOWING INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED.•Support Account Executives in the preparation and processing simple quotes (basic services and equipment requested, such as bandwidth upgrades, CPE upgrades, licenses renewals, transfers migrations and relocations among others)•Support to prepare new and renewal proposals •Prepare contracts, addendums, service orders LNP, LOA and any additional required documentation for order processing. •Audit and ensure sales documents quality, before been summited to Account Management, to minimize partials approval•Support sale executive to remove any partial pending in the system.•Audit and follow-up ETS, Transport, & marketing timeframes to deliver quotes, special pricing and on time installations. Escalate delays to assure completion. •Support on prepare and approval of Special Authorizations as needed •Request Certifications as needed as example: Bid bonds and insurance endorsements and deliver to the customer •Support the Accounting Department in case of sales audits and investigations•Support the team in the marketing events and other activities if needed•Provide first response to the customers upon demand by call or tickets •Support account executive delivering account information as needed.•Support the sales rep to gather all the information needed for the pre-sale ticket and to process account orders to advance and complete the sales cycle. •Review customer budget available to ensure the services quoted are cover.•Support executive on the process of putting together RFP’s including the final presentation •Keep track of customers contract expiration date and support the renovation process.•Support the executive to keep the customer informed of all process including calling or email the customer directly. Assist on customer relation strategies SUPERVISORY RESPONSIBILITIESTHIS JOB HAS NO SUPERVISORY RESPONSIBILITIESJOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION: Associate degree (A. A.) or equivalent from two-year college or technical school; and one-year related experience and/or training; or equivalent combination of education and experience. Customer service and/or sales experience preferred, but not required.SKILLS and ABILITIES: •Excellent interpersonal skills. Work effectively under pressure.•Excellent communications skills (verbal and written).•Capable of multi-tasking in a fast-paced environment. •Oriented to a people and teamwork environment. •Excellent analytical and problem-solving skills. •Written comprehension and expression to develop business value propositions and communication with customers and peers.•Inductive reasoning to analyze customer information design solutions.•Knowledge and capability to implement the Sales Process.•Knowledge of Microsoft Office and ability to work with OSS and CRM systems.We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Women, Protected Veterans, and Individuals with Disabilities.