Job Information
Conduent Supervisor, Transaction Processing in Guatemala City, Guatemala
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
GENERAL FUNCTION OF POSITION
Maintains workflow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; implementing cost reductions; developing reporting procedures and systems; initiating and fostering a spirit of cooperation within and between departments.
DUTIES AND RESPONSIBILITIES
Maintain Department Productivity Records
Maintains staff by recruiting, selecting, orienting and training employees: developing personal growth opportunities
Ensure all Level of Service are met within the guidelines set by our clients
Work closely in coaching the Team Leads to ensure workflow and process flow are managed properly to achieve maximum results for our clients
Work closely with onshore staff as well as with Conduent clients
Directing or facilitating client deliverables relative to projects
Maintain administrative responsibility (i.e. Feps, overtime, access/deletion requests, required security courses, etc.)
JOB REQUIRMENTS
Advanced English proficiency required.
College degree preferred
Good analytical and problem-solving skills
Banking or Accounting experiences a plus
Must be able to work under pressure to meet deadlines while performing functions with high accuracy rates
10 keys by touch proficiency
Professional behavior as this position will be privileged to personal employee information
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
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