Experience Inc. Jobs

Job Summary

Act as point of contact for Associates and People Managers for any type of conflict resolution globally

Key Tasks & Responsibilities (Essential Functions)

• Conduct fair and thorough investigations from intake through resolution, adhering to all defined processes, including case management documentation and corrective action coaching

• Manage complex global associate relations issues and connect with HR Managers and People Managers for complex issues and disciplinary actions

• Partner with HR Manager to develop and implement global associate relations best practices and programs

• Resolve and document grievances and resolutions in a timely fashion, individually or with senior management assistance

• Provide People Managers with information on policies and procedures, the appeal process, and the corrective action process

• Perform associate file duties as necessary, which include coordinating provision of subpoenaed records and responses to unemployment claims; obtaining files or particular file contents as requested by other Human Resources personnel, assisting with regulatory audits and surveys

• Manage the work to resolve associate relations issues by partnering with People Managers and Associates, administering policies, and recommending effective solutions for addressing workplace issues

• Maintain collaborative team relationships with peers and colleagues in order to effectively contribute to the working group’s achievement of goals, and to help foster a positive work environment

• Analyze associate feedback across all levels on a regular basis and revise programs and policies to generate more positive outcomes

• Respond Complaints thru ticketing system

Skills and Minimum Experience Required

2 years of experience in similar positions

Knowledge of Local Legislation

Assertive person in conflict management

Experience with unionized employees

High level of concentration and attention to detail

Advanced use of Ms Office (Excel intermediate - graphs and pivot tables)

Excellent communication and complaint handling skills

Availability to move and rotate on different plants

Experience in organizations with plants with between 800 - 1000 employees

Intermediate English (oral and written level)