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Oracle Technical PL/SQL Analyst 3 in Guadalajara/Zapopan, Mexico

Technical PL/SQL Analyst 3 Preferred Qualifications Job Description As a member of support organization, the job focus is to deliver high quality customer service to the Oracle customer base while serving as an advocate for customer needs. The job profile involves resolving technical issues mostly raised by customers through the customer portal. The job responsibility includes: + Taking ownership of customer issues reported and seeing problems through to resolution. + Researching, diagnosing, troubleshooting and identifying solutions to resolve technical issues. + Following standard operating procedures for proper engagement of internal and external stakeholders. Educational Qualification + A degree in a relevant field from a recognized university + B Tech / M Tech / BE / MCA / MSc or BSc Computer science Required skills Technical In-depth knowledge and working experience in Microsoft Technologies + C#, VC and Visual Basic + Data Access with drivers like ODBC, OLEDB and ODP.NET (or MS .NET driver for Oracle). + .NET Coding and Troubleshooting + Linked Servers + Entity Framework Good working knowledge of Oracle Database Areas like + SQL Query writing + PL/SQL coding Working knowledge in the following + Operating System concepts + Networking + Debugging Applications using Debuggers like Windbg and DebugDiagnostics + Working knowledge of Oracle cloud or any other leading cloud technologies preferred. Customer Management + Ability to understand customer problem and provide technical solution in timely manner. + Ability to understand customer urgency and sensitivity of problem. + Ability to speak confidently and communicate clearly with customer. + Ability to work efficiently with a highly demanding customer. + Ability to collaborate effectively with different stake holders – internal and external. + Independent and self-motivated. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance on diverse customer situations and escalated issues. As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. And leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle) Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law. Job: Support Location: MX-MX,Mexico-Guadalajara/Zapopan Job Type: Regular Employee Hire Organization: Oracle

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