Oracle IT Business Implementation Analyst in Guadalajara/Zapopan, Mexico
IT Business Implementation Analyst
Business Implementation Analyst
Oracle's Hotel Cloud Provisioning team is responsible for the audit and provisioning of Oracle's Hotel Cloud Services Portfolio. The team oversees the manual and automated provisioning processes and is the business owner of provisioning automation. The team drives the centralization of provisioning processes.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Attention to detail is critical. Ability to collect, organize, and display data in spreadsheet format is a must. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 2 plus years relevant work experience.
We seek an experienced business analyst to join Oracle's Hotel Cloud Provisioning team. This high-profile, dynamic position will drive provisioning operational excellence through process improvement and task automation while ensuring our customers' success through order processing, auditing and fulfillment of the Hotel Cloud Services Portfolio. This position will gain detailed knowledge of the processes and the various teams involved with provisioning through performing the manual provisioning tasks that are to be automated. Primary responsibilities for this role are:
Audit order and provisioning systems to ensure proper fulfillment of provisioning requests.
Raise bugs and work with different technical teams in analyzing and following up on the issues
Receive provisioning requests, validate their content and coordinate the provisioning of Oracle's Hotel Cloud Services.
Follow the progression of provisioning orders and send appropriate notifications when the work is complete.
Define and execute the use cases, test cases and support internal end users during the implementation phase.
Act as a reference person for other teams in the standardization of the processes.
Successful candidates will demonstrate an expert level of knowledge pertaining to Opera version 5 and Opera Cloud, high attention to detail, problem solving skills, teamwork, verbal and written communication skills, excellent command of English and cheery helpfulness. The ability to keep cool under pressure is a must for this job. In addition to the aforementioned required skills, the following skills are highly desirable:
Experience with cloud products and cloud infrastructure
Opera V5 Hosted (Application configuration and technical troubleshooting)
Opera Cloud (V9)
Prior provisioning process experience
Experience with advanced Excel functions
Detailed Description and Job Requirements
Assists with analyzing complex business problems to be solved with automated systems.
As part of a software project implementation team assists in implementing software projects by mapping business processes, producing documentation, establishing acceptance testing criteria.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Key skills and abilities include coaching, influencing, facilitation, presentation, communication, process development, analysis, and problem solving. Ability to travel as necessary. Prefer 2 years relevant experience and BA/BS degree.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
Job: Information Technology
Job Type: Regular Employee Hire
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