Job Information
PINE CERTIFIED SERVICE, INC Product Support Coordinator in Grove City, Pennsylvania
Product Support Coordinator
OVERALL PURPOSE:
The Product Support Coordinator will coordinate work and support a small team that provides support for Pine's asphalt testing equipment across thousands of installations worldwide. The team is responsible for providing calibration and repair support of Pine's proprietary equipment to users (i.e. customers) and independent service providers who have direct contact with users of Pine's equipment. The candidate will be responsible for enhancing technician support, customer support which will include customer-site service activities, phone and video support. They will maintain a highly organized system of information to support the entire team.
QUALIFICATIONS:
- Business or Technical Associates Degree, or equivalent experience is preferred
- 5 years' working in a related field, providing excellent customer service
- Proficient with computer technology including MS Suite, Outlook, Internet, Social Media Platforms
- Strong communication skills, written and verbal, including proper telephone and video etiquette
- Extremely detail-oriented and organized
Track record of problem-solving and working with teams
PREFERRED QUALIFICATIONS
- Highly organized
- Experience with audits and invoicing paperwork and structures
Ability to create solutions to complex problems
ESSENTIAL FUNCTIONS
- Schedule field service work with customers
- Prepare, audit, and invoice service paperwork
- Maintain ISO 17025 accredited calibration equipment
- Maintain product support technician inventory
- Support and coordinate with product support technicians, sales, and technical support