Experience Inc. Jobs

Job Information

Alight Solutions LLC Tax Filing Senior Manager in Grove City, Ohio

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role As a senior leader, you will ensure excellence in delivery for the entire Tax Filing organization. Oversee and manage the client delivery of tax filing, directly and indirectly, through colleagues and managers. Responsibilities Overseeing client delivery and satisfaction in Tax Filing. This includes ensuring timely and accurate responses to clients and partner teams. Additionally, it involves resolving escalations promptly and representing Tax Filing effectively in client meetings. Monitoring and auditing tasks to identify trends and improvement opportunities. You will lead process enhancement efforts and drive positive outcomes. Your responsibilities will also include developing, reviewing, and communicating completion of Root Cause Analysis (RCA). Seeking a candidate with excellent communication and team facilitation skills to engage with clients and internal departments. The role involves ensuring successful client delivery and effectively communicating complex issues to clients. Supporting and providing timely research on compliance and regulatory issues. Facilitate issues requiring higher level escalation. Ensuring and supporting compilation, reporting, and analyzing of metrics. Ability to utilize metrics to drive improvements and close process gaps. Resolving and facilitating open items to resolution ensuring alignment with Tax Filing point of view. Educating clients and providing subject matter expertise for payroll tax filing. Mentoring and developing managers and colleagues, to include performance and accountability. Managing Tax Filing suppliers, as appropriate, to support accurate and timely delivery. Coordinating and/or providing needed training for new colleagues or processes. Coordinate and support SOP development, training, and communication to team. Requirements 7+ years payroll tax filing or a related field. Display advanced understanding of payroll tax filing and knowledge of regulations and legislative requirements. Demonstrate exceptional verbal and written communication skills. 3+ years client interaction and management experience. 5+ years people management experience. Experience leading managers and/or team leads. Possess exceptional computer skills with current technical knowledge. Experience with Payroll tax software. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, ma