Experience Inc. Jobs

Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We DoDefine business process and system alignment. Translate business requirements into system definitions and solutions. Strategic partner, acting as liaison between the user community, management, executives, and the technical applications development staff (may include offshore staff). Resolve system problems to ensure customer processes run smoothly. Document business processes, training procedures, standard operating procedures, project status, etc. Implement system alignment with business processes. Demonstrate a strong analytical mindset, excellent problem-solving abilities, and a passion for transforming data into actionable insights. Use data analysis tools and techniques to communicate complex information to stakeholders effectively. What You'll Do: Leads, instructs, directs, and checks the work of other Business Systems Analysts. Technical and implementation focus is on providing standard and customized applications to resolve business needs/issues. Identifies business system requirements and related business/application solutions over a complete business process. Develops new customizations with design, documentation, testing and training. Conducts business process evaluations to gain technical knowledge of business requirements. Writes and maintains system documentation. Troubleshoots and guides others on a wide variety of complex problems and identifies solutions within broad application and functional expertise. Manages Data by ensuring the integrity, accuracy, and consistency of data by establishing and following data governance processes for CRAFT systems. Collaborates with stakeholders and works closely with cross-functional teams (e.g., CRAFT, Claims, Finance, Title Divisions, Data/Analytics) to understand their data needs and provide insights that drive business performance. Identifies opportunities for process optimization and automation to improve data collection, analysis, and reporting for CRAFT. Required to perform duties outside of normal work hours based on business needs. Uses skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures. Troubleshoots and guides others on a wide variety of complex problems and identifies solutions within broad application and functional expertise. Validate and/or create Quality Assurance Test Cases and/or perform testing. Mentors other Business System Analysts on industry standards and best practices. Lead business acceptance testing activities. Perform Data Analysis by collecting, analyzing, and interpreting complex data sets to identify trends, patterns, and insights that support business decision-making. Manage and execute CRAFT Connect and BI projects from start to finish, ensuring timely delivery and alignment with business goals. Provide training and support to CRAFT team members on the use of business intelligence tools and best practices. Demonstrate Proficiency in SQL, data visualization tools (e.g., Tableau, Power BI), and data analysis tools (e.g., Excel, R, Python). Apply analytical and problem-