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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Technical Support Engineer - Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good- you've come to the right place. Overview of the role: We are looking for an ambitious teammate to join our Nightforce support team! This position is for individuals who are highly motivated, self-directed, and have a desire to work on the #1 cloud-based platform. Learning opportunities are limitless. Our Support Engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. You must possess excellent analytical and communication skills, and have the passion to deliver outstanding support. The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support In your role as a Premier Support Engineer, you are the first point of contact for customers experiencing technical challenges. And while our focus is always on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce Volunteer Time Off (VTO). Responsibilities: The complete end-to-end customer experience; Oversee and run the resolution of critical technical issues, ensuring prompt and complete problem-solving to technical challenges and business issues; Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment; Raise issues to Product Engineering as needed Be a trusted advisor to our customers on issues related to Tableau products and experience in a way that results in high customer satisfaction; Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers; Provide feature explanation and Sales/Service Cloud standard methodologies; Provide peer mentorship to team members through a Swarming framework; Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community. Required Qualifications: Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) 2+ years work experience in Engineering, Programming, or Technical Support Excellent written and verbal communication skills Experience supporting and solving one or more Customer Relationship Management Solution (such as Oracle, Salesforce, SAP, Siebel or similar) Problem Solver with technical capabi