Job Information
Portland General Electric Principal Technical Business Support Analyst - Vegetation Management Operations in Gresham, Oregon
At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.
Job grade: A08 EX
Job Level: P4 - Specialist Professional
Location: Gresham Line Center
Principal Technical Business Support Analyst
Vegetation Management Operations
Position Summary
As a Principal Technical Business Support Analyst, you will be part of PGE’s Vegetation Management Operation’s team providing support to operational employees in optimizing technology, systems, and business processes.
This is a complex role and requires a clear understanding of utility operations, technical and analytical acumen, and strong communication skills. This role will interact and work closely with peer PGE departments (GIS, IT, UAM/FITNES, third party contractors/vendors, etc.). Our ideal candidate will have advanced knowledge of configurating systems and application system development and intermediate Geographical Information System (GIS) experience.
Key Responsibilities:
Troubleshooting:
Responds and triages issues from end users on department’s systems and software. Looks for trends and proactively resolves systemic issues. Researches and investigates root-cause issues and leads cross-functional efforts to resolve. Implements system changes in accordance with the governance process. Negotiates deadlines between IT, external vendors, and end users.
Monitoring:
Proactively monitors Vegetation Management Program’s (VMP) systems and identifies potential gaps or issues. Resolves or mitigates issues to ensure operating systems meet business requirements. Coordinates integration implications with affected areas of the business and proactively implements process improvements.
Upgrades and Testing:
Analyzes anticipated system upgrades or changes from a cross-functional perspective and proactively identifies and drives the mitigation of potential issues. Recommends and implements new functionality providing operational improvements and efficiencies. Coordinates and/or leads all aspects of upgrades, including user acceptance testing, integration implications, vendor coordination, etc. Manages laptop and software upgrades, serving as a liaison between IT and the end user, considering business process needs, as well as system constraints.
Reports:
Designs, builds, and maintains complex reports, dashboards, and analytics of VMP’s performance-based metrics. Recommends and operationalizes creative ways to provide data to end users to support business process and system improvements.
Consultation:
Serves as a subject matter expert and a strong consultative partner to end users, various centers of excellence and others. Identifies, proposes, and initiates significant improvements and measurable business benefits by seeking to understand and fully address client needs and leading significant programs of improvement; enhances existing approaches to process improvement and/or develops new approaches. Enhances the capabilities and effectiveness of client personnel, by ensuring proposed solutions are properly understood and appropriately exploited.
Education/Experience/Certifications
Education: Requires a bachelor’s degree in computer science, engineering, or other related field or equivalent experience.
Experience: Typically, eight or more years of experience either in using operational systems or IT troubleshooting or equivalent.
Desired Qualifications
Advanced knowledge of systems used in department (Maximo, IQGeo, ArcGIS, QuickBase, and DevonWay)
Advanced knowledge of configurating systems or application system development, relational databases, and coding principles
Advanced knowledge of system interface / configuration protocols, web tools and database concepts
Experience with business process inventory and documentation.
Knowledge of Oregon Chapter 860, Division 024 Safety Standards and Chapter 758, Liability of Electric Utility for Pruning and Removing Vegetation
Experience with compliance program governance and controls
Knowledge, Skills and Abilities
Advanced/Expert skills using data systems specific to department
Advanced skills in managing competing priorities
Intermediate knowledge of PGE’s operational practices
Intermediate skills in project management
Advanced knowledge of data integrity and security
Expert skills in analytical thinking
Advanced skills in problem solving
Advanced oral and written communication skills
Intermediate interpersonal skills
Advanced decision-making skills
Advanced organization and prioritization skills
Advanced knowledge of business process interrelationships
Advanced business acumen
Intermediate skills in change leadership
Basic knowledge of electrical systems
Physical and Cognitive Demands:
Cognitive Level - Substantial:
Consistent use of logic or scientific thinking to define problems, collect information, establish facts and draw valid conclusion.
Cognitive:
Ability to adhere to set response times, deadlines and time-sensitive tasks
Ability to follow accuracy standards
Ability to follow through on decision-making tasks
Ability to interact effectively and collaboratively within a team environment
Ability to communicate and problem solve when under stress
Ability to respond and adapt to frequent change
Ability to accept and demonstrate self-awareness when provided constructive feedback
Ability to discern feedback and acknowledge ownership of areas of improvement
Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks
Ability to successfully collaborate with peers, managers and others within the organization
Demonstrates sound memory
Ability to process new information to be applied consistently to work tasks
Schedule/ Attendance
Ability to work long hours
Ability to work a variable schedule
Ability to report to work and perform work during periods of severe inclement weather
Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance
Ability to work shift schedule
Ability to work on-call schedule
Physical Capabilities:
Daily driving/travel/commuting within the service territory.
Computer use (use computer regularly for entire work shift)
Environment: Office, Field
Compensation Range:
$104,325.00 - $173,875.00
Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.
PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here (https://portlandgeneral.com/hrcs5511) .
Join us today and power your potential!
Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.
PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.
PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at dei@pgn.com .
To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.
At Portland General Electric, we’re innovators, builders, and achievers. We’re committed to powering our customers’ potential and making a difference for our community and the planet. Today, that commitment includes developing an intelligent and resilient electric grid, electrifying transportation and de-carbonizing the energy sector.
We’re proud to deliver an exceptional experience to help our customers thrive. Our mission is to make clean, reliable and affordable energy services available to all. We obsess over serving customers and are committed to growing employee career paths with purpose. Equity and inclusion are core business values; we celebrate our differences and are committed to developing teams that reflect the communities we serve.