Experience Inc. Jobs

Telecommunications Support Technician

Date Posted: Sep 11, 2024

Requisition ID: 449190

Location:

Greenwood, IN, US, 46143

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Integrated Public Safety Commission:

IPSC’s mission is to facilitate statewide public safety communications. IPSC provides interoperable and reliable public safety communications systems to all Hoosier first responders and public safety professionals for use during routine, emergency and task force situations. Our goal is to strengthen community safety and security by minimizing the financial and technological barriers to interoperable communications through interagency cooperation.

Role Overview:

This position serves as a critical customer and operational support analyst working as a liaison between IPSC and our vendors, technicians, and State and local agencies who use State of Indiana P25- 800 MHz trunking radio system. Responsibilities include daily monitoring of the RF and wide area network using system management tools, monitoring and responding to network alarms, management of subscriber radio, talkgroup and tower site databases, sending and updating notifications to staff, vendors and state and local agencies, and answering and triaging calls and emails for IPSC’s main point of contact.

A Day in the Life :

The Telecommunications Support Technician is responsible for daily monitoring of the Indiana Statewide P25 trunked 800 MHz radio system to include initiating repair response, notification of maintenance and outages and monitoring all repair tickets with vendors. Responsibilities also include answering and triaging IPSC’s main phone line and email, management of the subscriber radio, talkgroup and tower site databases and regular notification to state and local agencies. Work is performed in an office environment with some remote work allowed and has limited physical demands. Other duties may include:

• Liaison with vendors for public safety radio system infrastructure and network integration

• Liaison with maintenance vendors to assist with restoration of RF communications site to service

• Liaison with State and local officials and provide guidance and information as requested

• Perform system tests and troubleshooting problem resolution

• Monitor trouble tickets for the repair of telecommunications circuits

• Coordinate with IPSC Emergency Response during large scale events and incidents for system monitoring and talkgroup usage.

• Answer and monitor IPSC’s main radio talkgroup

• Provide network reports and network performance analysis

• Assist with development of standard operating procedures

• Assist with Federal Communication Commission licensing tasks

• Participate in continuing education through provided technical training systems and other sources

• Perform other duties as assigned.

  What We're Looking For:

  Employee interacts with a wide range of personnel within our agency, other state, county, and local agencies, and outside contractors to ensure security and daily operation of the Indiana State P25 800 MHz System. Strong written and verbal communication skills are essential. Employee must be able to tactfully gain information and cooperation from co-workers, vendors and customers to assist with cooperative problem solving.

• High school diploma or equivalent.

• More education or experience may be preferred.

• Basic knowledge of public safety land mobile radio systems and telecommunications – preference given to those with public safety background and experience.

• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.

• Ability to communicate and interrelate with non-technical personnel, technical support services and vendors.

• Ability to use Microsoft Office products proficiently with emphasis on Excel and SharePoint

• Ability to work independently and often unsupervised. Always willing to work as a team member with technicians, customers, and vendors.

• Must possess critical thinking and decision-making skills as well as deductive reasoning skills as this position serves as the main point of contact for IPSC and must triage each call/email accordingly.

  Salary Statement:

  The salary for this position traditionally starts at $55,224.00 but may be commensurate with education or work experience.

  Benefits of Employment with the State of Indiana:

  The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

• Deferred compensation 457B account (similar to 401k plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid new parent leave

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 on election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

  Equal Employment Opportunity:

  The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

  If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] .

  The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

  Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.