Experience Inc. Jobs

Job Title

Field Service Manager I

Job Category

Product Support

Job Description

What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Field Service Manager based at our Americas Headquarters in Greenville, North Carolina .

What you will do:

• Field Problem Solving: Actively engage in resolving field issues related to product performance and customer satisfaction. Collaborate with engineering and manufacturing resources to ensure timely resolution.

• New Product Support: Oversee new product readiness and supportsuccessful installations, ensuring reliability and customersatisfaction

• Customer Support: Conduct product service introductions and customer visits to support general sales efforts and ensure customer satisfaction with products.

• Communication: Effectively communicate requirements for product corrections, modifications, and improvements to relevant departments such as Service Management, Product Engineering, and Manufacturing.

• Training: Provide advancedtechnical and operator training for service technicians through the dealer network, promoting issue resolution systems.

• Warranty Management: Administer warranty policy adjustments within guidelines to maintain fair customer treatment and professional cost management.

• Territory Management: Manage personal time, territory, and travel expenses efficiently.

• Critical Issue Response: Support rapid deployment for addressing critical issues swiftly.

Who you are:

• Effective Communicator: You excel in verbal and written communication, able to convey complex technical information clearly.

• Problem Solver: Strong analytical skills to identify problems and implement effective solutions.

• Customer-Focused: Dedicated to ensuring customer satisfaction through proactive support and service.

• Organized and Efficient: Excellent time management skills to handle multiple responsibilities and travel requirements.

• Team Leader: Ability to train and guide service technicians, fostering a collaborative and efficient team environment.

What you will need:

• High school diploma or equivalent with 10+ years of technical/customer service experience in material handling or mobile equipment industry, Automated Guided Vehicle experience a +.

• 4-year BS degree in an industry-related field is preferred with 5+ years of relevant experience.Automated Guided Vehicle experience a +.

Skills, Experience & Abilities

• Technical Knowledge: Proficiency in electrical, hydraulic, engine, transmission, control systems, and product design principles.

• Problem Solving: Experience in problem definition and root cause analysis.

• Facilitation and Negotiation: Strong skills in facilitation and negotiation.

• Communication Literacy: Proficient in oral, written, and PC communication.

• Industry Experience: Prior experience working on lift trucks or related products.

Who we are:

Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.

What we offer:

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option , and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

#LI-OP

#LI-HYBRID

Job Type

Permanent

Time Type

Full time

Work Hours

40

Travel Required

50-75

Primary Location

HY US Greenville, NC (Headquarters)

Address

1400 Sullivan Drive

Zip Code

27834

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled