Experience Inc. Jobs

Description

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Brady has brought together some of the best minds in building service technology, engineering, installation, and customer service - and we're looking for more.

As a leading Trane independent office, we sell, service, repair, and maintain HVAC equipment for our mission-critical customers. Our team brings efficient, reliable, and secure building solutions throughout central and eastern North Carolina.

What's it like to work here? Each day brings fresh challenges that call for both knowledge and imagination. You're surrounded by people who enjoy working as a team to solve problems. At the end of the day, you know you've helped people stay comfortable and productive. You've helped companies head off issues and operate more efficiently. Plus it's a good feeling knowing your talents are appreciated and rewarded.

SUMMARY:

Responsible for selling HVAC parts, equipment, and supplies over the phone and at the parts store. Responsible for vendor sales, inventory, purchasing, pricing, and warranty administration.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

• Conducts sales of HVAC parts, equipment, and supplies over the phone and over the counter.
• Orders required parts.
• Answers customer calls and identifies parts.
• Coordinates product promotions.
• Loads and unloads shipment of parts, supplies, and equipment.
• Receives and processes customer orders.
• Responds to customer's inquiries, questions, or complaints regarding products or services.
• Responsible for warranty administration on all parts.
• Records changes in inventory status by completing paperwork and updating database as necessary.
• Maintains supplies inventory by recording quantities used and determining supplies needed.
• Delivers parts orders to customer locations or job sites.
• Responds to literature requests from customers.
• Possesses knowledge of the Trane product line to be able to demonstrate and discuss with customers.
• Flexibility to work overtime/weekends, as required.

TEAMWORK:

• Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
• Continually look for ways to improve our processes and ability to serve our customers effectively
• Improve personal performance on a continual basis

CUSTOMER SERVICE:

• Provide responsive, professional and diplomatic customer service
• Answer customer calls and correspondence quickly and pleasantly
• Communicate with customers in a friendly, professional, and patient manner
• Perform all duties with the goal of building and maintaining long-term customer relationships
• Immediately address any customers concern and requests the involvement of other Company personnel as required

SAFETY:

• Follow all company safety programs and report any non-compliance to Store Manager
• Notify Store Manager or Safety Manager of any unsafe conditions

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below

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