Experience Inc. Jobs

Campaign Lead

Location:

Greensboro, NC, US, 27409

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

We are hiring a Campaign Lead within Volvo Group North America’s (VGNA) Uptime and Customer Support organization. This role will be responsible to use external campaigns to create uptime and business value for our customers, while balancing with Company performance. This position will closely monitor all field quality issues and all potential safety/regulatory issues assuring quick decisions take place.

Your responsibilities in this role will include (but not limited to):

• Monitor service market product quality issues and potential safety and regulatory related cases for campaign activity from emerging issue to campaign or recall decision.

• Manage the delivery of service campaigns from campaign decision to completion

• Manage the launching of product safety and regulatory field campaigns from recall decision to completion

• Manage the funding request, assuring robust financial cases are submitted

• Develop / deliver the campaign knowledge center from campaign status reporting to campaign process improvement

• Work with the Finance team delivering campaign budget forecasting, follow-up and reporting

• Support other Quality Warranty Team projects as needed

Inspirational aspects of this role:

• Ownership of campaign’s product and service – end to end

• Knowing that you are helping customers prevent downtime

• You can see yourself directly in the P&L

• Enjoy sharing knowledge and helping others

• Enjoy working with numbers and data

• Enjoy working with people (internal and external)

Who are you?

Important Competencies/Skillset:

• An eye towards what campaigns may be coming

• Be the knowledge center for all campaigns

• Sharp / crisp financial funding requests

• Challenge other team members on campaign parameters

• Ease of communication to dealers

• Ability to use reports for suggested action

• Ability to create and present succinct and value- added reports

• Proficient in all Microsoft Office Suite Applications with exceptional skills working with data in Excel.

• Be a part of the team and enjoy the job

• Customer focus

• Strong attention to detail

• Analytical & logical mindset

• Action oriented

• Can thrive in a team setting

• Ability to influence other individual contributors

• Demonstrated written and oral communication skills

• Innovative thinking

• Business Acumen

Education/Experience:

• You hold a BS/BA Degree in Engineering (other degree plus experience may be considered)

• You can communicate to all types of receivers (customers, technicians, engineers, field staff (customers, technicians, engineers, field staff team members and management)

• You have 5 years relevant experience in the truck OEM industry and automotive is preferred.

You will also have experience with the following to be the best candidate:

• You hold an MBA or experience with business financial position

• Dealer/Fleet/OE Service Department experience

• Understanding of reliability and statistical concepts (ex.: failure rate, predictive modeling, and statistics

• Knowledge of VTNA/Mack products and procedures, warranty experience a plus.

• Experience using relational databases for analytical reporting necessary.

• Experience using Development and AM Systems preferred. (i.g., Kola, SEWS, VDA, VDA+).

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

• Competitive base salary

• Company bonus

• Comprehensive health benefits

• 401(K) with company match, as well as additional automatic company contribution

• Culture with a passion for Diversity, Equity, and Inclusion for all

• Aggressive approach to Sustainability

• Flexible work environment

• 5 - 6 weeks of annual vacation

• Global organization with expansive career growth opportunities

• Volvo Group University for professional and personal development

• Workplace health/wellness, and reimbursement programs

• On-campus fitness center and café

Ready for the next move?

We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society as a whole. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.

Our technology sets the standard – our people make the difference all day every day.

Disclaimer: The above statements are intended to describe the general level of work being performed by persons assigned to the classification. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of the job. Printed copies may not be the most current. Volvo Group North America is an Equal Opportunity Employer and Affirmative Action employer. E.O.E./M/F/D/V

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done.

Volvo Trucks, founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.

By joining our North American Group Truck brands (Volvo & Mack) , you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.

Job Category: Sales & Services

Organization: Mack Trucks & Volvo Trucks

Travel Required: Occasional Travel

Requisition ID: 8556

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Greensboro