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TITLE: CLIENT SERVICES NURSE MANAGER

GENERAL DESCRIPTION:

The Client Services Nurse Manager is responsible for the administrative and clinical oversight of programs that complete assessments and redeterminations for individuals seeking a variety of community-based programs as well as eligibility for skilled nursing facilities.The Client Services Nurse Manager directly supervises Home Care nurses and serves as a resource for all Client Services programs, including Adult Family Care (AFC) and Personal Care Attendant (PCA). The Client Services Nurse Manager participates as an active member of the interdisciplinary case management team and coordinates nursing teams across the agency.

QUALIFICATIONS:

Registered Nurse with valid, current Massachusetts RN license. BSN from an accredited nursing school and three years clinical experience in a community setting or long-term care setting and at least one year of supervisory, administrative or managerial experience.

• Organizational skills : Ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals. Able to attend to multiple responsibilities simultaneously and handle complex projects.

• Critical Thinking: Highly adept in organizing complex planning processes involving diverse groups of stakeholders. Ability to lead people through problem-solving processes.

• Quality Improvement Focus : Knowledge of key drivers of quality assurance, quality improvement and quality enhancement initiatives.

• Communication & Interpersonal Relationships : Professional verbal and written communication skills. Excellent listening and engagement skills. Ability to work well across disciplines and with diverse teams.

• Coaching & Staff Development: Values each staff member and their contributions. Provides feedback on performance and assists staff to develop to their fullest.

• Leadership Skills : Influences others through positive role modeling. Assists with training others. Acts as ambassador to assigned program(s) and the greater agency.

• Industry Knowledge: Ability to navigate complex social and healthcare systems impacting older adults and individuals with disabilities. Quick learner who is able to retain essential knowledge for guiding multiple programs.

• Results Driven: Self-motivated and proven ability to meet short-term and long-term goals

• Computer & Technical Proficiency : Intermediate to advanced practical application of MS Word, Excel, and Google suite skills. Competence in virtual platforms such as Zoom/Google Meet Advanced ability to manage electronic databases and other electronic platforms.

DUTIES AND RESPONSIBILITIES:

• Provides oversight of the Home Care Nursing Program which completes clinical assessment and eligibility (CAE) determinations for both Nursing Facility and Community Based programs.

• Works closely with the Program Directors and Supervisors of the PCA and AFC programs to provide clinical and administrative oversight of nursing functions.

• Provides consultation to all Client Services departments regarding clinical issues.

• Participates in service coordination and case conferences with clients, their families, LifePath staff, community agencies, nursing facilities and other health/community professionals as needed including multidisciplinary team meetings for Housing and AFC

• Conducts quality assurance/quality improvement (QA/QI) activities for the Home Care Nursing function and assists QA/QI for nursing functions within the PCA and AFC programs.

• Work closely with other Client Services Program Directors on policies and procedures and operations which involve the nursing function in departmental programs.

• Provide quarterly orientation and refreshers to new and existing staff regarding the role of the Home Care nursing team.

• Supervise Home Care RNs. Responsible for leading interviewing and hiring processes. Routinely evaluate RN caseloads and trends. Conduct employee performance evaluations, individual monthly supervisions, and team meetings

• Coordinate regular meetings of all nurses to provide education, training, and peer support.

• Interface with community health and human services providers.

• Attend required meetings and trainings.

• Maintain documentation and complete reports as required by agency and program regulations.

• Other duties as assigned by immediate supervisor or member of Management Team.

SUPERVISION:

The Client Services Nurse Manager reports to the Director of Client Services.

PAY: $90,000-$90,0000/Year

$10,000 Sign On Bonus

Pay and Benefits

The pay range for this position is $90000.00 - $90000.00/yr.

This company offers extensive benefit packages of 3 weeks PTO, Health, Vision, Dental, 401K, tution reimbursement. Growth opportunities and work life balance is a priority.

Workplace Type

This is a fully onsite position in Greenfield,MA.

Application Deadline

This position is anticipated to close on Mar 14, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.