Job Information
Forward Air Accounts Receivable Analyst in Greeneville, Tennessee
Position: Accounts Receivable Analyst
Job Description:
The Accounts Receivable Analyst ensures invoices are paid in a timely manner, coordinates the collection of past due payments, and determines elevated risk of customers by analyzing their credit limit to open account balance.
Core Responsibilities & Duties:
Coordinate collections calls for accounts that are past due
Analyze risk comparing credit limit to open balance
Minimize exposure for high-risk customers
Identify disputes on accounts and turn them over to resolvers
Send out welcome information for new accounts
Fill out credit inquiries for customers
Inactivate dormant accounts
Prepare accounts for litigation
Prepare aging’s and reprint invoices
Contact customers for remittance information for cash application purposes
Other duties as assigned
Qualifications:
Prior collections and risk assessment experience
Demonstrated ability to carry out assignments to their completion
Provide excellent customer service and professional etiquette
Ability to establish and maintain effective working relationships with employees and managers
Desire for a long-term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast-paced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
Desire to acquire working knowledge of company practices, methods and resources made available
Ability to acquire working knowledge of trucking industry
Skills:
The ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast-paced environment
Strong verbal and written communication skills
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
Forward Air is an Equal Opportunity employer.
#IND
About Us
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication
About the Team