Job Information
The Raymond Corporation Customer Service & Collections Supervisor - Treasury - Greene, NY in Greene, New York
About our company:
The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation, and growth. Our Associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us.
About the position: The Customer Service & Collections Supervisor – Treasury is responsible for leading a team to provide exceptional customer service within our Corporate Treasury department. As a working leader, you will work side-by-side with your team to ensure assigned objectives and metrics are met, providing guidance and vision along the way.
Technical specifics –
- Monitors and maintains large customer accounts.
- Works with internal and external partners to gather the needed information for customer accounts.
- Researches and compiles payment data to reconcile customer accounts.
- Proactively identifies issues and provides solutions to address the root causes of discrepancies and/or problems with accounts.
- Monitors the status of outstanding receivables and reviews customer accounts to ensure that prompt payments are made, taking corrective action to resolve any issues that have interrupted customer payments.
- Works with counsel on bad debt accounts and other legal matters.
- Analyzes data to determine the correct action to take before proceeding with a payment plan for a possible bad debt account.
- Coordinates the repossession process from start to finish and works with dealerships to remarket equipment recovered from repossessions.
- Coordinates special projects and assignments with Treasury personnel and other departments.
- Establishes deadlines to ensure timely follow through.
- Prepares reports, presentations, and correspondence as needed.
Leadership specifics –
- Provides work direction to team members and assists in resolving problems.
- Responsible for performance management, providing regular coaching.
- Proactively addresses performance and/or people issues, as needed.
- Sets performance goals in support of the Company Hoshin.
- Develops the knowledge and skills of the team, ensuring cross-training.
- Promotes teamwork and a positive, inclusive environment.
About the schedule:
- This position is based in our Greene, NY office and may have a hybrid schedule upon completion of a training period.
About you:
- A bachelor’s degree is preferred.
- Commercial loan knowledge, legal background/experience, and/or accounting knowledge are helpful.
- A minimum of 2 years of project management experience.
- Excellent interpersonal, verbal, and written communication skills.
- Solutions-oriented approach to problem solving.
- High level of attention to detail.
- Flexibility to work successfully in an ever-changing environment.
About the total compensation package:
Salary - $60,400 - $77,400 per year. Compensation commensurate with selected candidate’s experience.
Relocation - This position may qualify for relocation.
Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:
- Vacation available on day 1
- 10 paid holidays
- Medical and Rx Plan options
- Dental and Vision Plan options
- Employee Assistance Program (EAP)
- Flexible Spending Accounts (FSA) for medical and dependent care
- Life Insurance and AD&D
- Short-Term and Long-Term Disability
- Accident, Critical Illness, and Indemnity Insurance
- ID Theft Protection
- Comprehensive 401(k) retirement plan with company match
- Profit Sharing Plan based on annual profitability
- Long-Term Care Insurance
- Vacation, Sick, & Volunteer Time
- Tuition Aid Program