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NORTHEAST WIS TECHNICAL COLLEGE Specialist, Customer Contact in GREEN BAY, Wisconsin

JOB REQUIREMENTS: Required online application available on website: www.nwtc.edu/jobs We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps. You belong here. See why you will love working at NWTC. POSITION SUMMARY This position is responsible for providing clear communication and support to customers, while ensuring the customer has a high quality experience. Employee will possess knowledge of and educate students and customers on all aspects of Enrollment Services and the College specifically admissions, enrollment, student finance, and financial aid. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description. Essential Functions Statement(s) Serve as the first point of contact to greet customers in an appropriate manner using various methods including in person, on the phone, via email and live chat Create student accounts and update student information in applicable information systems. Assist students in accessing and navigating their self-service portal, applying to a program, understanding admission program requirements, scheduling appointments, enrolling for courses, etc. Assist students in understanding the financial aid process and completing required documentation as well as analyzing accounts to determine charges for services, collect payment, arrange for billing, etc. Use coaching framework to assess student and customer needs, offer clear communication of resources and processes, and engage in dialogue to ensure customer understanding of action plan or referrals to other departments as deemed necessary. Assist in maintaining an accurate team information sharing system. Utilize resources and internal systems to resolve customer inquiries. Participate in recruitment and retention of student initiatives. Collaborate with cross-functional teams to provide a seamless customer experience. Provide additional support to Enrollment Services department deemed necessary for student success. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Two years related experience. **An equivalent combination of education and work experience may be considered. Cultural Competence: Demonstrated commitment to diversity, equity, and inclusion and sensitivity to and understanding of a diverse community of college students, faculty, and staff. *NWTC welcomes candidates who currently possess the desired skills and experience and are committed to learning and growing. Computer Skills Microsoft Office Suite, specifically OneNote and Outlook, Instant Messaging, and data management system (PeopleSoft preferred). ***** APPLICATION INSTRUCTIONS: Apply Online: www.nwtc.edu/jobs Other: NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, sex (including sexual orientation, gender identity, and gender expression), national origin, disability, veteran status, genetic testing or other applicable legislated categories, (\"each a protected class\"). Inquiries regarding the College\'s nondiscrimination policies may be directed to the Vice President for Diversity, Equity, and nclusion at (920) 498-6826 or equity@nwtc.edu.