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WSP USA Lead A/V Analyst in Green Bay, Wisconsin

Lead A/V Analyst

Req ID 10992

Lead A/V Analyst

Who We Are

At WSP, we are driven by inspiring future-ready pioneers to innovate. We’re looking to grow our teams with people who are ready to collaborate in building communities and expanding our skylines. To do this, we hire candidates of all experiences, skillsets, backgrounds and walks of life. We actively foster a work environment and culture where inclusion and diversity is part of our fundamental structure. This is delivered behaviorally, through our policies, trainings, local partnerships with professional diverse organizations, internal networks and most importantly with the support and sponsorship of our leaders who help drive our commitment to an inclusive, diverse, welcoming and equitable work environment. Anything is within our reach and yours as a WSP employee. Come join us and help shape the future!

This Opportunity

At WSP, we are driven by inspiring the right people to be part of our future-focused business objectives. Our devotion to teamwork has allowed us to build communities and expand our skylines. Here at WSP, anything is within our reach and yours as a WSP employee. Come join us and help shape the future!

WSP is currently initiating a search for an US IT AV Technology Analyst in our Ephrata, PA office or other locations considered depending on new hire’s work experience.

The US IT AV Technology Analyst is an essential team member that supports our US business operations. The primary goal of this role is to Design and implement solutions for Audio Visual (AV) Technologies and help maintain a portfolio of AV systems and applications. Responsible for day-to-day support, preventative maintenance, quality assurance of AV infrastructure, and associated components. Provide operational support and troubleshoot AV and control systems. The role requires excellent communication skill as you will work as a liaison between global & regional WSP IT, Facilities and our outsourced IT partners and the extended employee business team. WSP employs over 60,000 business partners globally. WSP USA employs over 10,000 business partners working within the continental US, Alaska, Hawaii, Guam, Puerto Rico as well as internationally.

Your Impact

  • Coordinate installation and ongoing maintenance of AV infrastructure

  • Communicate potential improvements and limitations of different AV technologies to end users, Workplace, Facilities and IT teams

  • Communicate issues to the larger team, vendors, and other IT teams

  • Lead and document end user trainingo Create and maintain end user training guides

  • Explore new emerging technologies in the AV spaceo Coordinate AV standards with Global Team o Provide estimated costs of alternate and emerging technologies

  • Identify opportunities and make recommendations for a better end user experience

  • Maintain comprehensive inventory of components and manage maintenance providers associated with the AV systems across the US

  • Support Facilities, Workplace, and IT by overseeing design of AV systems that are room specific for all new sites as well as retrofits in existing conference rooms

  • Troubleshoot conference room issues with AV components and associated computer hardware and software

  • Communicate the contractually established IT service level agreement expectations to our business partners, venders and partners.

  • Ensure our business partners needs are understood and heard throughout the escalation process and track escalations status.

  • Assess impact and prioritization of escalated IT issues and be capable of distilling sometimes complex situations into summaries that are meaningful to senior IT and business executives when necessary.

Who You Are

Required Qualifications

  • 5+ years’ experience in related technology or communications field.

  • High School Deploma or GED

  • Previous audio/visual design and installation experience, to include specification and installation of displays, speakers, microphones, control systems, and supporting infrastructure.

  • Strong customer service skills

  • Strong troubleshooting skills

  • Must be comfortable working in a fast-paced and occasionally stressful environment

  • Must have strong oral/written communications skills

  • Must be organized and detail-oriented

  • Must be able to work remotely while maintaining communications and project updates to the various US based stakeholders

Preferred Qualifications:

  • College Degree in related field (Information Systems, Computer Science, Electrical Engineering, etc.)

  • Experience with Crestron and other Microsoft Teams Rooms systems

  • Experience with AV enabled conference rooms using Microsoft Teams

  • Knowledge of room control systems and related components

  • Knowledge of device monitoring, data collection and reporting systems

  • Crestron FusionRV a plus

  • Knowledge of Crestron systems used in conjunction with WebEx, GoToMeeting, Zoom and other video teleconferencing systems

  • Understanding of capabilities and programming AV systems equipment room equipment

  • Experience with digital signage and related components

  • Experience documenting new build specifications and working with facilities/construction teams

  • Experience providing training and developing training documentation for end users


Additional Requirements

  • To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Additional Details

  • Travel Required: 10%

  • Job Status: Regular

  • Employee Type: Full

  • Primary Location: EPHRATA - OREGON PIKE

  • All locations: US-AZ-Tempe, US-DC-Washington, US-FL-Fort Lauderdale, US-FL-Gainesville, US-FL-Tampa, US-IL-Chicago, US-IN-Indianapolis, US-KS-Wichita, US-LA-Baton Rouge, US-MD-Baltimore, US-MI-Detroit, US-MI-Lansing, US-NC-Charleston, US-NC-Raleigh, US-NJ-Newark, US-OH-Cleveland, US-PA-Ephrata, US-TX-Dallas, US-VA-Arlington, US-WI-Green Bay, US-WY-Buffalo

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper. www.wsp.com

WSP provides a flexible, agile and hybrid workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.