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GENESIS 10 HSA Account Manager in GREEN BAY, Wisconsin

JOB REQUIREMENTS: Genesis10 is currently seeking an HSA Account Manager for an eight month contract assignment working onsite in Green Bay, WI. Responsibilities: Resolves client issues efficiently and accurately primarily through phone and electronic communication methods. Utilizes exceptional customer service skills and vendor relationships to coordinate responses to client service requests in methods that exceed their expectation. This person will also: Be responsible for managing the client service expectations by being accessible and responsive to the Customer and the Customer Team keeping them advised of deadlines and updates. Support inbound call center and managing shared mailbox for account holder questions. Resolves and answers any account holder problems or question by being an \"inside expert and an advocate with the business line. Interprets a variety of regulations, policies, procedures and convey the information to account holders either directly or through written communication. Provide problem resolution to support account holders and be a liaison between other departments in addressing shared concerns. Escalate account holder feedback to management when appropriated. Organizes work flow to ensure quick, efficient processing of mail, work-in-process issues, remote deposit capture and account holder documentation a \"no backlog\' status in line with department\'s SLAs. Experience: 1-3 years Customer service (Required), 2-4 years Insurance agency environment or with an insurance carrier or Registered Investment Advisor (Preferred) Provides customer service to internal and external clients. Supports Consultants and business partners with the goal of client retention and growing the book of business. Resolves client issues efficiently and accurately primarily through phone and electronic communication methods. Utilizes exceptional customer service skills and vendor relationships to coordinate responses to client service requests in methods that exceed their expectation. Responsible for managing the client service expectations by being accessible and responsive to the Customer and the Customer Team keeping them advised of deadlines and updates. Serving internal and external customers in a positive, professional manner, and following all corporate guidelines. Key Result Areas: Customer Service Communication Problem Solving Accuracy Sense of Urgency Customer Retention Collaboration Decision Making Operational/Procedural Activities Confidentiality Special Projects Customer Focus Advanced: Critical Thinking and Problem Solving Intermediate Communicates Effectively Intermediate Collaboration and Teamwork Intermediate Quality Focus Intermediate Technical Expertise Novice Education: High School (Required), Bachelor\'s Degree (Preferred) Genesis10 provides Medical, Vision, Dental, 401(k), Health Savings... For full info follow application link. Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/62F7615F52DC4AF0

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