Experience Inc. Jobs

JOB REQUIREMENTS: POSITION SUMMARY Provide high-level customer service to prospective students, staff, faculty and the general public about the English Language Acquisition (ELA)/High School Equivalency (HSE)/Career Pathways Bridge (CPB) programs. Assist students in completing paperwork for entry into the ELA/HSE/CPB programs. Enroll students into their prospective courses. Administer tests when necessary. Generate, review, and analyze data to prepare for college, state and federal reporting purposes regarding student goal attainment and student enrollment for FTE\'s. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description. Essential Functions Statement(s) Greet internal and external customers, in person or via phone and email, and serve as the liaison between the customer and the appropriate services. Respond to students\' personal and academic challenges by connecting them to internal and community resources. Serve as the primary resource and first contact for ELA/HSE/CPB processes. Collaborate, coordinate, and communicate with other departments to ensure constant sharing of information and quality of service for our students and customers. Notify departments, instructors and students of class schedules, schedule changes, class cancellations, instructor absences and classroom changes. Guide students through the registration process and course enrollment. Explain admission requirements and timelines. Review and update student data to ensure accurate information and successful completion of the registration and enrollments. Create student accounts, process student enrollments, and enter student attendance in the Client reporting system. Collect, analyze and optimize ELA/HSE/CPB attendance data. Create, maintain and report on student goal attainments, team action plan items (FORCE), Client reporting and student persistence and completion data. Generate provide data statistics on student success for state and federal reporting requirements. Prepare and submit quarterly and tri-annual reports for evaluation of program performance measurements based on student outcomes. Maintain open communication with grant administrators about student progress and grant outcomes. Update and maintain database systems with client, student and testing data. Train faculty and staff in methods and procedures relating to ELA/HSE/CPB reporting requirements. Assist instructors and students with technology issues and questions (i.e.; log in information, navigation) Develop and maintain documentation to support ELA/HSE/CPB processes and training procedures. Review, evaluate and update ELA/HSE/CPB processes and policies for efficiency and continuous improvement. Assist in the design, development, and implementation of ELA/HSE/CPB policies and procedures; participate on project teams as needed. Administer, grade and interpret results of TABE and TABE CLAS-E tests to advise and assist students with appropriate course placement. Work collaboratively and collectively with the College and Career Readiness/English Language Acquisition (CCR/ELA) Navigation Specialist. Cross train and back up in other areas of General Studies. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Three years of related experience *An equivalent combination of education and work experience may be considered. Cultural Competence: Demonstrated commitment to diversity, equity, and inclusion and sensitivity to and understanding of a diverse community of college students, faculty, and staff. *NWTC welcomes candidates who currently possess the desired skills and experience and are committed to learning and growing. Computer Skills Microsoft Office Suite Other Requirements: Bilingual E glish and Spanish preferred. ***** APPLICATION INSTRUCTIONS: Apply Online: www.nwtc.edu/jobs Other: NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, sex (including sexual orientation, gender identity, and gender expression), national origin, disability, veteran status, genetic testing or other applicable legislated categories, (\"each a protected class\"). Inquiries regarding the College\'s nondiscrimination policies may be directed to the Vice President for Diversity, Equity, and Inclusion at (920) 498-6826 or equity@nwtc.edu.