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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Technical Product Manager - Threat Protection

About The Role:

Mastercard Threat Protection is a suite of Platform as a Service cyber security products providing:

• DDOS mitigation

• Web Application Firewall

• Bot protection

• API protection

Mastercard Threat Protection combines unique threat intelligence with cutting edge machine learning techniques to provide market-leading security solutions. You can read more about the product at https://baffinbay.com/our-solutions/

Our team operates high-capacity, high-availability infrastructure from data centers globally. The product provides mission-critical cyber security for businesses of all sizes, mitigating the largest and most complicated DDOS and application layer attacks. The solution offers multiple onboarding methods:

• Layer 4 TCP / UDP proxy providing packet inspection and DDOS mitigation for all ports and protocols.

• Layer 7 / HTTP(S) reverse proxy for full HTTP inspection, providing application layer rate limiting, Web Application Firewall, bot protection and other application layer protections.

• a BGP routed service, which allows traffic to be routed via either the Layer 4 or Layer 7 proxies.

We are seeking a Product Manager to join our dynamic team, helping shape the future evolution of Threat Protection and related products. You will work with colleagues around the world to help Mastercard position Threat Protection as a market-leading cybersecurity product.

There may be a requirement for occasional travel.

Experience:

• We are open minded about your background; we are more interested in someone with relevant technical understanding rather than product management experience. Nevertheless, you still need to think through problems from a customer perspective and having some experience in the DDOS/WAF/networking space would be helpful.

• You should have a strong understanding of how the internet works (including all layers of the OSI model) and comfortable talking about mainstream internet technologies and standards including DNS, HTTP, TLS, TCP / UDP, BGP. Bonus points if you’ve read and appreciated RFCs.

• A broad grasp of internet security solutions and general cyber security best practices. Demonstrable interest in security and internet technologies.

• Excellent written and verbal communicator, comfortable communicating with technical and non-technical stakeholders.

Responsibilities:

• Work with Product Management colleagues to evolve and execute the product strategy.

• Collaborate with relevant stakeholders to prioritise the roadmap and ensure tasks are accurately defined, tracked, and executed.

• Regularly collaborate with delivery teams (including engineering, UX, architecture and program management), helping drive an effective product development lifecycle.

• Writing, contributing to or overseeing a range of written materials such as Product Requirements Documents (PRDs), customer support articles, release notes, etc.

• Collaborate with Engineering / Platform Operations to ensure the platform operates to market-leading resiliency and quality standards. Customers depend on the service operating effectively 24/7/365.

• Oversees relevant product documentation, both internal and external facing. Collaborate with the support team and technical writers to produce and update customer support documentation.

• Meeting with existing and prospective customers to understand their requirements and challenges, contributing to the roadmap.

• Carry out market research and competitive analyses to help shape product strategy.

• Collaborate with engineering, customer support and customer success teams to deal appropriately with service incidents, customer escalations and feature requests.

• Enable the sales, solutions engineering and marketing teams by producing appropriate materials and trainings. Support the technical aspects of RFP responses when necessary.

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Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.