Job Information
Spirit Mountain Gaming, Inc. Surveillance Agent III in Grand Ronde, Oregon
Description
TITLE:
Agent III
LAST UPDATED:
January 26, 2022
DIVISION:
Surveillance
DEPARTMENT:
Surveillance
REPORTS TO:
Supervisor
FLSA STATUS:
Non-Exempt
COMP LEVEL:
9
Summary: Coordinates and performs a variety of functions in relation to the monitoring and investigation of gaming activities and casino operations.
The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.
Essential Job Functions:
Assists in ensuring the proper protection and security of the Casino’s assets.
Observes all areas of the Casino for compliance with Company policies and procedures, minimum internal controls, and gaming regulations.
Routinely scans the Casino property for any suspicious or illegal activity.
Performs random monitoring of all Casino departments and areas.
Monitors, detects, and records cheating, theft, embezzlement, and other forms of illegal activity by guests and/or employees taking place on Casino property.
Observes money handling functions, transfers of funds and sensitive/controlled items within the gaming facility.
Conducts a variety of investigations in relation to unresolved cash handling, gaming operations, and/or other activities.
Participates in and performs clandestine surveillance and monitoring activities as required.
Utilizes and maintains various types of surveillance equipment.
Prepares and maintains a variety of surveillance records and reports.
Notifies appropriate departmental supervisors and outside law enforcement agencies of the detection of illegal activity.
May assume the responsibilities of the Surveillance Supervisor in his/her absence.
Spirit Mountain Standards:
Delivers Spirit Mountain’s Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI’s Pride Values, Brand Promise, and Business Vision.
Learns, comprehends, and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Regulation Chapter 5 requirements.
Follows all Corporate and departmental safety policies and procedures.
Required Knowledge of:
Principles and practices of surveillance to include card counting/advantage play.
Surveillance equipment and technology.
Casino operations, policies, and procedures.
Regulations governing gaming operations and surveillance activities.
Surveillance reports, records, and documentation.
Required Skill in:
Coordinating and performing a variety of surveillance functions.
Assisting in ensuring the appropriate protection and security of the Casino’s assets.
Utilizing and maintaining various types of surveillance equipment.
Accurately preparing and maintaining surveillance reports and documentation.
Establishing and maintaining effective working relationships with others.
Education, Experience, Licenses, Registrations, and Certifications:
High School Diploma or equivalent, and two (2) years casino surveillance experience, or equivalent combination of education, training and experience.
High security gaming license issued by the Grand Ronde Gaming Commission.
Successful completion of the Agent Certification test is required.
Candidates for this position must pass a basic math test.
Must be at least 21 years of age.
Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.
Will be required to take a Surveillance skill assessment.
Environmental Factors and Conditions/Physical Requirements:
Work is performed in a gaming environment with exposure to tobacco smoke and noise.
Work is subject to frequent sitting, intermittent standing, walking, bending, reaching, and occasional lifting up to 50 pounds.
Equipment and Tools Utilized:
- Equipment utilized includes surveillance equipment, video recording devices, cameras, personal computer, and standard office equipment.