Job Information
Grand Rapids Community College Student Success Coach in Grand Rapids, Michigan
Student Success Coach
Department: Student Success
Location: Grand Rapids, MI
The Success Coach is an integral position in realization of GRCC's strategic enrollment and retention plans. Success Coaches provide both direct and indirect services and resources to all GRCC students to increase student persistence, retention, certificate/degree completion, and successful transfer. This position operates within a student services case management model focused on proactive outreach, interventions, and relationship development to improve student success outcomes.
Requisition ID: 81 Department: College Success Center Group: https://www.grcc.edu/sites/default/files/docs/humanresources/MeetConferHandbook_05222024.pdf Schedule: 40 hours/52 weeks Compensation: AP3, $21.82 Benefits: https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance Reports to: Director, College Success Center Posting Opens: 10/04/2024 Posting Closes: Open until filled, initial review week of 10/21
ESSENTIAL FUNCTIONS
Student Success Case Management
• Provide holistic case management services to assigned caseload of new students.
• Use data, analytics, and reporting tools to proactively target student needs and mitigate potential success barriers • Use data and professional judgment to identify and refer assigned students to receive individualized success coaching and other targeted interventions • Develop and implement retention and success strategies, and evaluate effectiveness • Monitor student progress along their educational goals and pathway toward completion and provide support when students are at risk of early departure • Identify and refer students to service areas/departments within the college, as well as community-based services and resources when appropriate. These referrals include interventions to address academic and career advising, mental health issues, disability support services, food or housing insecurities, financial aid assistance, and more. Assist in scheduling appointments with these resources when necessary.
• Maintain clear and concise notes to document supports, services, referrals, resources, and interventions provided to individual students. In addition, proactively share notes and observations with other campus service providers where this information can inform additional outreach and support
• Monitor and respond to early alerts raised for students within assigned caseload and as a part of the college CARE network. • Engage in regular communication and coordination with faculty and other staff on support strategies for students
Success Coaching
• Provide ongoing and individualized academic success coaching to students within assigned caseload
• Assist students in developing an individualized success plan and monitor their progress toward their set goals • Provide personalized communication, facilitate one-on-one meetings, identify potential barriers to academic and career success, and develop success initiatives to overcome these barriers and reach established goals. • Administer holistic intake assessments to measure and characterize individual student skills, characteristics, needs, and barriers. These assessments include, but are not limited to intake forms, and Clifton Strengths
• Coordinate coaching services, based on individual student needs, to cultivate relationships and deliver support that develop skills, behaviors, and habits that contribute to their success in college • Prepare and coach students to effectively navigate college policies and procedures to support their continued enrollment and progress • Educate students on the following topics and skill development areas: goal-setting, time-management and organization, academic skills, study strategies, overcoming academic challenges, self-regulation, and self-efficacy • I