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Mercy Medical Center Clinton Patient Registration in Grand Rapids, Michigan

Employment Type:

Part time



Patient Access Representative - Part Time & Full Time

Great opportunity for a Patient Access Representative professional to work in an organization that focuses on treating the whole person, physically, emotionally and spiritually. Be Remarkable!


  • Depending on the location, 24-hours a day variable.

  • Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B

  • Mercy Health Physician Partners, our multi-specialty physician network, employs more than 500 physicians and advanced practice professionals in, Muskegon, Holland Grand Rapids and the Lakeshore.

  • We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Position Summary :

Patient Access Representative works in a collaborative environment to deliver excellent patient customer service. Positions in the Emergency Department and Urgent Care. Shifts include weekend and holiday rotations. Hours available in 1st, 2nd, and 3rd shifts.

What a Patient Access Representative will do:

  • Greet all patients, verifies insurance eligibility and obtains accurate records.

  • Facilitates patient throughout, by collecting co-payments, obtaining signatures and making updates on patient charts.

  • Administrative duties including revenue cycles and maintaining schedules.

What a Patient access representative will need:

  • High school diploma and preferred Associates degree in healthcare related areas.

  • Preferred two years of experience in a medical setting.

  • Knowledge of medical terminology, knowledge of health care plans.

  • Strong Written and verbal communication skills.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org . You can also follow @TrinityHealthMI on Twitter.