Job Information
Versiti Blood Center Mobile Donor Phlebotomist ( We Train) in Grand rapids, Michigan
Position Summary
No Experience Necessary (We train)
Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner.
Compensation
- $17.00/hr+ based on experience
- Benefits including medical/dental/vision/7% 401(k) match
- Shift differentials for evenings/weekends
Skill based percentages increases offered after training
Schedule
- Full Time
- Tues-Sat or Sun-Thurs. 5 days a week 2 days off
- Schedule is made 3 weeks in advance
- availability between 4am-10pm
- hours determined by the Blood Drive schedule
- Training 8 weeks paid combination of hands on and classroom
Responsibilities
- Follows all DOT guidelines when operating full-size commercial van/Promaster, and safely transports staff, supplies, and equipment.
- Travels to other local collection sites, as determined by business need.
- Prepares collection site and performs set up, including technology systems (may include quality control).
- Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
- Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed. May provide post-reaction care at mobile drives including assessing reactions for recovery, escorting donors, and serving as liaison to coordinate care with host organizations (e.g. high school nurse, drive coordinator).
- Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation.
- Rebooks donors for future donation appointments.
- Understands and performs to all applicable regulatory and compliance requirements.
- Recognizes when the customer is distressed and responds appropriately with tact. Creates a safe environment for donors and staff members.
- Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate.
- May prepare and pack units for transport.
- Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed.
- Requires evening, weekend, and holiday hours.
- Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
- Understands and performs in accordance with all applicable regulatory and compliance requirements
- Complies with all standard operating policies and procedures
Qualifications
Education
High School Diploma required
GED required