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Family Fare Manager, Deli - H in Grand Rapids, Michigan

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,500 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now! Location: 2755 Lake MI Drive - Grand Rapids, Michigan 49504 Job Description: Position Summary: This role is responsible for leading all associates in the efficient and profitable operation of the Deli Department. Responsible for managing day-to-day operations, maintaining high standards of quality, and ensuring a positive environment which provides consistent fast, efficient, and friendly service for customers. Achieves sales and profit goals established for the department. Here's what you'll do: * Ensures and is accountable for profitability of the department by growing sales through the delivery of top-quality products and controlling costs of goods, inventory levels, labor, supplies and expenses. * Maintains proper safety and loss prevention standards, reviewing cash handling procedures and managing inventory. * Ensure positive guest experience in all areas; respond to complaints and encourage customer feedback; ensure that customer Overall Satisfaction (OSAT) objectives are met. * Responsible for department management including staffing, training, scheduling, performance management and career development of associates, and developing and monitoring department goals. * Oversees all cash management functions. * Able to perform all POS duties, preparation of food according to standard procedures, including opening and closing procedures. * Maintains a clean, well-merchandised department. * Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. * Develop and monitor department budget as required. * Additional responsibilities may be assigned as needed. Here's what you'll need: * High School Diploma (Required) or equivalent (GED). * Two years restaurant/food service experience required with at least one year in a lead or supervisory role. * Food Safety Certification (SERV Safe) is completed within 3 months required. * Ability to interpret and adhere to sanitation and food safety standards. * Self-discipline, initiative, leadership ability and outgoing attitude. * Ability to motivate associates to work as a team to ensure that product and service meet appropriate standards. * Ability to multi-task and problem solve. * Good communication skills for dealing with a diverse staff. * Ability to meet gross margin and profitability. * Excellent oral and written communication skills. * Ability to interact with a variety of customers and respond effectively to their needs. Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment. As part of our People First