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WTW Lead Associate, Health & Benefits Client Service Team in Grand Rapids, Michigan

The Role

  • Materially contribute to core health and benefits projects supporting the design and management of group medical, dental, wellbeing, life, disability, and absence management benefits for clients.

  • Partnering with client service team leader to deliver superior project management

  • Providing superior client service in response to everyday service issues and questions (eligibility, carrier coverage and claims issues, compliance, etc.)

  • Preparation for client meetings (prepare agendas and materials, coordinate resources, etc.)

  • Supporting vendor procurement, implementation, and optimization activities

  • Providing benefit enrolment support, including preparing materials and presentations, verifying policy and plan information, and updating internal systems as necessary

  • Contributing to completion of reports and administrative actions for clients including Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions and certificates

  • Supporting client service team leader in benefit plan analysis, design, cost savings and funding strategies

  • Conducting review of client deliverables to ensure alignment to client objectives, leverage of optimal WTW services and solutions, and adherence to WTW professional excellence standards

  • Facilitating benchmarking studies and other research; providing value added analyses and summaries

  • Analysing and comparing vendor products, services, and contracts

  • Building relationships internally and collaborating effectively on cross-functional teams

The Requirement:

  • 4+ years’ experience in professional services, ideally gained in a benefit consulting/brokerage firm or health underwriting / actuarial function of an insurance company.

  • Proven ability to manage multiple projects simultaneously and produce quality deliverables on time and within budget.

  • Strong client service orientation and ability to respond to all communications effectively and in a timely manner

  • Proven ability to identify and resolve issues

  • Strong written and verbal communication skills

  • Self-starter attitude and ability to work independently and as part of a team

  • Strong analytical, creative. and integrative skills

  • Excellent Microsoft Office skills, particularly in Excel and PowerPoint

  • State Life and Health license required within 90 days of joining

EOE, including disability/vets