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Description:

The Help Desk Support Technician will be responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, and self-service requests. You will answer questions on basic technical issues and offer advice to solve them. The Help Desk Support Technician will provide a high level of service to end users requesting support or reporting trouble tickets.

Troubleshoot technical issues in: Windows, M365/Outlook, and other common computing technologies. The Help Desk Support Technician will be responsible for all technology related issues that employees might have including internal business applications, e-mail, printers, as well as network and systems troubleshooting.

Help Desk Support Technician - Responsibilities:

• Basic solution implementation and support: VPN, Active Directory, Microsoft 365, Azure AD

• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security

• Use software and hardware pertinent to the detection and resolution of desktop computers and network problems.

• Knowledge of Windows 10 - installing and troubleshooting

• Installing, configuring, and troubleshooting desktop hardware and peripherals

• Microsoft 365 Basic Administration

• Active Directory Basic Administration

Help Desk Support – Requirements:

• 2+ years' experience working for a MSP.

• Good computer skills with IT and Customer Service experience.

• Experience with RMM (ConnectWise, Datto, AutoTask, etc.)

• Experience with the following Cloud technologies – Microsoft 365, AzureAD, Windows Computers, Teams, OneDrive, SharePoint Online

• Experience with the following technologies – Windows, Windows Server, Office applications

Skills:

Windows, Infrastructure, Systems engineering, server engineering, vmware

Top Skills Details:

1. Microsoft 365: at least 2 years of support experience for the suite of Microsoft products (SharePoint, Exchange, OneDrive)

2. Ticket/incident resolution: wide breadth of experience supporting end users with their technical issues (computer crashed, connectivity issues, password resets)

3. MSP experience: **2+ years' experience prior MSP is important that; someone has experience in a fast-paced environment (MSP), supporting a multitude of different technologies.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.