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Corewell Health Foundation CRM Administrator in Grand Rapids, Michigan

Job Summary

Maintains accountability for managing software/data needs and technical services for area of accountability, in collaboration with the Information Services (IS) department staff. Performs the initial analysis of data, develops customized reports to facilitate meaningful interpretation of the data and provides education support to users.

Essential Functions

  • Analyzes project needs and defines software applications/needs and works closely with application and technical services within the IS department.

  • Collects, compiles, and prepares data for analysis and develops databases that facilitate tracking of data.

  • Manipulates data output to develop unique reports to meet special requests and reviews reports / data to determine accuracy.

  • Assesses the educational needs of others related to area of accountability and coordinates/implements appropriate teaching strategies or makes appropriate referrals.

  • Communicates, collaborates, and acts as a team player with others in order to ensure continuity and coordination of services. Fosters open / direct communication and facilitates group processes with others in the department. Serves as a consultant to staff, software development companies and other members of the health care team regarding computer issues. Works hand in hand with IS department staff to accomplish corporate goals as it relates to technology projects.

  • Develops and implements policies, procedures and protocols related to computer management systems.

  • Determines programming/interface needs within the department/service to IS programming staff and prioritizes requests in order to expedite appropriate requests.

  • Completes components/small projects with specific information, defined methodology, project plan and in a manner which is timely, to the customer’s satisfaction and within budgetary constraints. Provides input into project planning within scope of responsibility.

  • Serve as in house CRM (SPARK) expert, advising individual departments andareas on solutions to complex business needs.Identifying when to work with external developers and when to develop internal solutions.

  • Manages all CRM upgrades and stays current on emerging opportunities through participating in product advisory groups

  • Develop, implement and oversee the Foundation’s CRM training program, including maintaining policies and procedures

  • Maintain data interfaces and integrations, working collaboratively across the System to improve the quality of the Foundations’ CRM

  • Create and maintain the Foundation’s CRM and technology roadmap, working with Foundation leadership team on budget and priorities

  • Develop complex tools and reporting in support of the Foundation’s strategy, including segmentations used for multi-channel direct response efforts

  • Drive business process improvements through leveraging use of all available technology, including making recommendations on new tool



  • Associate's Degree related field

  • 2 years of relevant experience related field


  • Preferred Bachelor's Degree related field

  • Experience managing CRM systems

Physical Demands

  • Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs

  • Waist to Waist > 5 lbs: Seldom up to 10 lbs

  • Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs

  • Waist to Overhead > 5 lbs: Seldom up to 10 lbs

  • Bilateral Carry > 5 lbs: Seldom up to 10 lbs

  • Unilateral Carry > 5 lbs: Seldom up to 10 lbs

  • Pushing Force > 5 lbs: Seldom up to 10 lbs

  • Pulling Force > 5 lbs: Seldom up to 10 lbs

  • Sitting: Frequently

  • Standing: Occasionally

  • Walking: Occasionally

  • Forward Bend - Standing: Seldom

  • Forward Bend - Sitting: Occasionally

  • Trunk Rotation - Standing: Seldom

  • Trunk Rotation - Sitting: Occasionally

  • Reach - Above Shoulder: Seldom

  • Reach - at Shoulder or Below: Seldom

  • Handling: Occasionally

  • Forceful Grip > 5 lbs: Seldom

  • Forceful Pinch > 2 lbs: Seldom

  • Finger/Hand Dexterity: Frequently

Primary Location

SITE - 25 Michigan St - Grand Rapids

Department Name

Administration - Foundation - CHW

Employment Type

Full time


Day (United States of America)

Weekly Scheduled Hours


Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency


CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.