Job Information
Davenport University Customer Service Specialist in Grand Rapids, Michigan
Customer Service Specialist
olPart Time Customer Service Specialist
LOCATION: Lansing Campus, Lansing Michigan*
* This position is an in person position
TARGET PAY: $12-13/hr
Reports to: Executive Campus Director
Position Summary: The Customer Service Specialist plays a crucial role in supporting the campus/department staff by delivering exceptional administrative and receptionist services. This role involves managing projects, processing data, and coordinating appointments while embodying our University's mission, vision, and values.
Key Responsibilities:
• Provide outstanding customer service by anticipating and exceeding the needs of our diverse community. • Perform receptionist duties and other administrative tasks as needed. • Manage and coordinate specific projects/programs, including planning, data analysis, report preparation, and recommendations. • Utilize word processing, database, presentation, and spreadsheet software to maintain and manipulate data. • Schedule and coordinate appointments efficiently. • Handle confidential information with discretion. • Assist with various office operations and responsibilities. • Demonstrate and promote the University's cultural values and compliance with relevant regulations (e.g., NCAA, GLIAC). • Perform additional duties as assigned to support department needs.
Qualifications:
• High School Diploma required; relevant college coursework or a bachelor's degree preferred. • Previous administrative experience is advantageous. • Strong organizational and technical skills with the ability to plan, develop goals, meet deadlines, and prioritize workloads. • Proven ability to maintain satisfactory work performance and attendance. • Professional appearance and demeanor. • Competence in working with financial data and computerized systems. • Effective communication and interpersonal skills, with the ability to engage diverse audiences and maintain confidentiality. • Highly motivated, solution-oriented, and dedicated to the University's mission. • Ability to work in a business office environment, including prolonged sitting/standing and occasional lifting up to 25 pounds. • Must have own transportation for occasional travel between locations. • Flexibility to work irregular hours, including evenings or Saturdays, as needed.
Diversity and Inclusion:
At Davenport, we believe that engaging diversity, equity and inclusion is essential to achieving educational and institutional excellence. We invite you to join us as we band together to create an environment of equity and inclusivity that leverages diverse life experiences, ideas, backgrounds and perspectives. We respect diversity and are committed to fostering an environment of support, inclusiveness and learning, both in the workplace and throughout the application process. With that in mind, we welcome applications from candidates of all backgrounds, including people of color, people with disabilities, Veterans and the LGBTQ + community. We recognize that not all job seekers have all the preferred qualifications listed in the job ad, but we strongly recommend that you apply if you meet most of the criteria.
About Davenport University:
At Davenport University, we know what it takes to be successful. With over 155 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your own career, while making a lasting impact on our students, colleagues and the communities in which we serve.
Would you like to be part of our success? It all starts here!
EEO-Davenport University is committed to equal employment opportunity regardless of