Experience Inc. Jobs

Job Information

The Salvation Army - Metro Division Clinical Supervisor (Turning Point Programs) - Grand Rapids, MI in Grand Rapids, Michigan


The Clinical Manager is responsible for the maximum quality, efficiency, and economy of all clinical and treatment services. Responsible for the initial and on-going education of all staff and responsible for providing supervision in relevant clinical areas.


Do you want to use your skills and talents to make a lasting difference in the world? The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need. We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.


Supervise therapy department

  • Assist with the interviewing, hiring and training of applicants/new hires for positions which are directly supervised

  • Provide regular supervision to staff supervised to ensure efficient and effective personnel performance, including performance reviews (as required)

  • Participate in appropriate program meetings designed to develop program goals and monitor quality assurance for optimal professional clinical/treatment services to program areas.

  • Maintain knowledge base of all current clinical/treatment practices and procedures as they become available.

  • Supervise all clinical staff: therapists and clinical interns.

  • Supervise all treatment coordinators and peer support staff

  • Develop and implement area maintenance and quality assurance policies and procedures per mandated regulatory standards. Be familiar with and implement compliance standards in agreement with the accreditation body, the State of Michigan, and funding sources.

  • Monitor all clinical/treatment documentation. Ensure incident reports are written as required and consistently hold staff accountable whenever necessary per organizational policy and procedures.

Carry out Clinical operations of the organization

  • Develop and provide necessary clinical/treatment trainings to all staff as directed by accreditation and regulatory standards. Training could include verbal, visual by tapes, slides, film and written material.

  • Research, develop and implement additional clinical/treatment services to meet current community needs and trends.

  • Monitor and treat chronic and emergency psychiatric conditions. Develop treatment plans relating these conditions and provide staff with information to carry out these plans.

  • Assess individuals’ clinical needs by performing admission and ongoing required assessments and develop total treatment plans using evidence based practices assigned residents per regulatory standards.

  • Act as general consultant on clinical/treatment related issues.

  • Coordinate and implement quality assurance procedures to protect individuals, staff, and their associates.

  • Ensure proper documentation relating to treatment and mental health status is present in individual records for continuity of care and treatment team reference per regulatory standards. Act as a super-user for the Electronic Health Record. Train staff and provide audits as necessary.

  • Report all clinical/treatment concerns to the appropriate personnel.

  • Provide leadership, support, and direction to staff to facilitate communication, problem solving, and program development.

  • Ensure program’s clinical/treatment related compliance with local, state and federal regulations (i.e. MIOSHA, OSHA, etc.).

  • Participate in group meetings to develop, monitor professional clinical/treatment services, regulatory standards, and on committees as decided by the team

  • Be familiar with relative corporate and departmental policies and procedures, ensuring these policies and procedures are followed.

  • Assist in the development of treatment plans, clinical assessments, aftercare planning, etc. for residents per regulatory standards.

  • Participate in organizational and outside committees, task forces, and other related meetings and activities as assigned by supervisor.

Worksite Safety Compliance

  • Formulate and suggest work safety standards, and enforce procedures. Risk prevention areas include safety, hazardous materials waste, fire risks, emergency preparedness, utility risks, and security risks.

  • Meet and maintain compliance and reporting requirements of Federal, State, and JCR regulations.

  • Assist the program in preparing for JCR survey. Monitor compliance throughout the year in all program areas.

  • Assist the Quality & Compliance Manager in developing and maintaining facility corrective action plans.

  • Advise management on problem issues and corrections.

  • Complete monthly safety drills, bi-annual emergency management drills, the monthly safety walk-through, monthly accuracy testing on breathalyzer equipment and follow up on any and all corrective action when appropriate.

  • Conduct new-hire safety orientation and on-going safety trainings for staff development.

Special projects

  • Assist the agency with other related duties and activities as assigned.



  • Clinically related Master’s Degree.

  • Must be a Certified Clinical Supervisor (CCS) or have an approved development plan through the Michigan Board for Addiction Professionals (MCBAP).


  • Previous work experience in the substance abuse and/or mental health field preferred.

  • Preferred management experience in a Behavioral Health Care setting.


  • Demonstrated ability to communicate in both written and verbal formats to meet positions requirements.

  • Ability to interact with staff and individuals of diverse populations required.

  • Must be computer literate and able to perform functions in Microsoft Word, Excel, and PowerPoint without supervision.

  • Ability to articulate and actively support the mission of the organization to various audiences.

  • Demonstrated ability and willingness to be flexible and change based on resident demand and/or accreditation regulations.

  • A recovering individual must have at least five (5) years sobriety with current evidence of social and emotional stability.


  • Compliance with criminal background investigation protocol.

Job LocationsUS-MI-Grand Rapids

Job ID 2021-18690

of Openings 1

Category Adult Rehabilitation

Type Regular Full-Time