Job Information
Peckham, Inc. Bilingual (English and Spanish Speaking) Entry Level CSR in Grand Rapids, Michigan
All are encouraged to apply! Join Peckham - WORK. GROW. ADVANCE.
Peckham is a vocational rehabilitation social enterprise. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. If you have a disability or other barrier to employment, please be sure to fully complete the ‘eligibility for services questionnaire’ to help us determine the best fit and necessary accommodations for your employment needs.
If you do NOT have a disability, please complete the entire application including the questionnaire. Being a person without a disability will not impact your eligibility to be hired for this position.
This specific job is open to all interested candidates, both people with and without disabilities.
WHO ARE WE?
Peckham is a vocational rehabilitation social enterprise. Currently we are hiring ALL abilities.
We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment.
Our core values are compassion, diversity, opportunity, excellence, pride, community, and balance . Peckham is an organization that invests in their employees. It is our mission to help you reach your career goals . We believe in providing high quality services to support clients in reaching their full potential. How do we do this? Click the link HERE (https://www.peckham.org/programs-services/) to learn more about the services we offer to our employees!
English and Spanish Speaking Entry Level Customer Service Representative
Sign-On Bonus! Receive $350 after training!
THE IMPORTANT INFORMATION
Wage: $18.00 per hour plus a Health & Welfare Benefit, $19.41 after English/Spanish certification and an opportunity to move up to $21.12 after security clearance and Applicant Line certification is obtained . Plus, a $1 increase for every hour worked after 6:00pm Monday - Friday
Hours: Both full (30+) and part time shifts available Sunday - Saturday 8:00AM – 10:00PM
Location: 3777 Sparks Ave, Grand Rapids, Michigan; This is a on-site position in Grand Rapids, Michigan.
WHAT YOU'LL NEED
High School Diploma or GED
At least 18 years of age
U.S. Citizen
Proficient in both the English and Spanish languages (written and verbal)
Basic computer skills (typing, reading comprehension)
WHAT YOU’LL DO
We are seeking individuals who are looking not just for a job but for a purpose. As a Customer Service Representative, you will be supporting callers while using the computer to answer, general questions about policies, practices, procedures, and other information. To be successful you should have the following: Excellent communication skills, customer service soft skills, detailed orientated and friendly! This position services a government contract that Peckham has held for 10 years! This contract requires you to pass and maintain appropriate security clearance. After you pass the security clearance, you not only receive a pay increase, but you will also be approved by the government that you are trustworthy to manage sensitive data.
SECURITY
Many of the positions through the Business Services Division require a security clearance. Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract. The extent of the security and background check may vary by position. Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate.
YOUR RESPONSIBILITIES AND REQUIREMENTS
Promote Peckham’s vision, values, and services to all customers and maintain organization wide quality standards.
Follow established policies and procedures to respond and route calls, timely, and while also providing superior customer service.
Gather and log information after determining customers’ needs; access knowledge base per customer request for information, apply problem solving skills, and resolve the inquiries/requests effectively and accurately.
Verify and record demographic data and escalate customer issues as appropriate while serving a courteous and professional manner.
Accept other jobs/duties as assigned.
These jobs are open to all abilities, but Peckham gives preference to individuals with disabilities.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the individual will be required to multitask . The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift . Individuals will be required to be mobile throughout the building .
WORK ENVIRONMENT
Individuals will be in a cubicle for most of their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER INFORMATION
This is an entry level position pending your receipt of a government clearance from a background check. If placed in this entry role, you will be given the training and opportunity to take calls. Once the official clearance is received, you will next complete the training journey of a full Customer Service Representative. Upon both entry certification and Customer Service Representative certification, you will be placed with a team to support business trends and needs. Team members would need to complete all phases of training and maintain good standing in all areas of customer service. This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law (https://dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
SPECIAL NOTES
These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to www.abilityone.gov
PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER
EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATION FOR APPLYING NOTICE
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:
Click HERE (https://www.ilru.org/projects/cil-net/cil-center-and-association-directory) and you will be directed to the ILRU Directory to find an agency in your area that can assist you
Click HERE (https://www.careeronestop.org/LocalHelp/AmericanJobCenters/american-job-centers.aspx) and you will be directed to the American Jobs Center (AJC) finder to locate a center near you
Email us at jobs@peckham.org
Call us at (517) 316-4000
Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)
Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Business Line:
Contact Center Solutions
Location:
Grand Rapids, MI
Worker Sub-Type:
Team Member