Job Information
HEALTH AND HUMAN SERVICES COMMISSION LTC Services Screener II (CT) in Grand Prairie, Texas
Job/Position DescriptionLTC Services Screener II (CT)Screener Job Description:Are you a highly motivated, compassionate, and dedicated individual looking for a rewarding career providing best-in-class customer service in a call-center environment for the most vulnerable citizens of Texas in need of in-home care, home delivered meals, emergency response services, and other social services? If so, the Texas Health and Human Services Commission (HHSC) Community Services (CS) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. CS provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization and allow individuals to remain in their communities. Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic, and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team!Employee benefits include but are not limited to employer paid health insurance; vacation leave; sick leave; paid holidays (15 per year on average); and defined retirement plan with lifetime annuity. Long Term Care Services Screener II - Screen requests for people who are aging and those with disabilities who are applying for Long Term Care Services and Supports that enable them to remain in the community. Work involves interviewing callers requesting services and explaining and referring callers to the appropriate services. Processes Community Services (CS) referrals for unit assignments. Provides general and specific information about CS services to individuals and the public. Makes appropriate referrals to other program areas and to community organizations. Generates change requests from consumers, family members, and/or contracted provider agencies. Provides specific information regarding Interest List services and status of placements. Handles high volume incoming calls in a Call Center environment which may include working a schedule from 8am and#150; 5pm. Work includes operating a computer. May perform clerical duties on rotation. Essential Job FunctionsEssential Job Functions:Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Communicates on a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems or complaints. Operates computer to document, update, or inquire into case records. Interviews individuals to assess potential eligibility for Health and Human Services programs. Serves as an advocate for individuals and agency representative in locating available resources and making referrals to community resources when appropriate. Prepares report/record of each call received to provide management information on program operations. Handles high volume incoming calls in a Call Center environment. May perform clerical duties on rotation. Performs other duties as assigned by Supervisor. Registrations, Licensure Requirements or CertificationsN/AKnowledge Skills AbilitiesKnowledge Skills Abilities:Knowledge of Gerontology, the field of disability, the dynamics of the aging process, and the special communication problems of long-term care indiv https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=588134 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.