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Airbus Helicopters, Inc. Gov. Cloud Product Owner in Grand Prairie, Texas

Gov. Cloud Product Owner

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  • 06-Jul-2023 to 30-Sep-2023 (CST)

  • 10140 Information Systems

  • Grand Prairie, TX, USA

  • Full Time

    This position offers the following benefits: Medical insurance, Dental insurance, Vision insurance, Prescription insurance, Healthcare Advocacy, Employee Assistance Program, Flexible Spending Accounts, Health Savings Accounts, Basic & Voluntary Life and Accidental Death & Dismemberment insurance, Short and Long-term Disability insurance, Voluntary Accident insurance, Voluntary Critical Illness insurance, Identity Theft & Fraud Resolution insurance, Legal Plan insurance, 401(k), Travel Assistance, International SOS insurance, Paid Vacation, Paid Personal/Sick Time, Paid Holidays, Tuition Assistance, Bonus(es). These are our current benefit offerings for the 2023 plan year and are subject to change without notice.

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Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus has built on its strong European heritage to become truly international - with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than six fold order book increase since 2000.

Position Summary:

The Gov. Cloud Product Owner for Airbus North America is responsible for all IT infrastructure, operations and end user services for the Cloud platforms located in the USA. A member of the Hosting and Infrastructure Services Product Service Line within the Infrastructure and Digital Workplace Domain. Work closely with peers on resources to complete various tasks throughout the service lifecycle of cloud, on-premises, and hybrid infrastructure components. These tasks include designing, implementing and documenting cloud infrastructure components, migrating on-premises systems to cloud services, maintaining the operational effectiveness of the cloud infrastructure, and optimizing performance and capabilities applying a continual service improvement model. The main objective of these activities is to deliver value, via highly available IT Services. Following Airbus corporate IM standards, this position ensures that services deliver the highest business value, high quality of services at the best cost.

Primary Responsibilities:

  • Projects and Services: 70%:

  • Work multi-functionally with other IT teams and business units to ensure the availability, reliability, and scalability of the cloud systems infrastructure.

  • Participate in the planning, design, and implementation of IaaS, PaaS and SaaS cloud-based solutions across multiple cloud providers.

  • Assist IT management and project managers in formulating project plans that contain breakthroughs and target completion dates, allow for delivery of requirements on-schedule, and minimize impact to both business units and members.

  • Collaborate with business and development teams to evaluate and identify optimal cloud solutions in support of development and procurement efforts; acquire licensing and software adhering procurement processes.

  • Deploy new applications and enhancements to existing applications, software, and operating systems.

  • Apply a Continual Service Improvement model and leading standard methodologies to ensure that proposed and existing cloud systems remain efficient and aligned with organizational goals; recommend optimizations and improvements to achieve those goals and leverage systems to their fullest.

  • Manage hybrid directory and identity services in Microsoft Azure and on-premises ensuring consistent and seamless experiences for users

  • Leads the IT Product MFT team in order to manage the IT Product lifecycle, both developing the products and operating them to meet operational SLA's.

  • Definition and go-to-market of the product and service (line).

  • Ensures that the known Product Vision is translated into a prioritized Product Backlog in alignment with the business.

  • Establishes two-way-dialogue to translate Business Needs against known technical & resource constraints.

  • Oversight of data systems including RDBMS and Big Data systems to ensure reliability, availability and security of the data contained therein

  • Lead backup and recovery solutions to meet established RTO's and RPO's.

  • Design and conduct business continuity tests for cloud and on-premises systems following established testing schedules

  • Produce automated reports, dashboards, and metrics to aid in the monitoring of cloud systems

  • Increase access to project statuses by providing regular updates, which highlight incremental advances and overall progress towards meeting established commitments.

  • Complete problem management and request fulfillment processes in accordance with service level agreements

  • Remains cognizant of and adheres to Airbus policies and procedures

    1. Planning & Budgeting: 20%
  • Use cloud tools to track cloud expenditures and ensure costs stay within budgetary limits

  • Adhere to IT asset management policies and assist Information Security in monthly reconciliation efforts

    1. People: 10%
  • Serve internal and external members by demonstrating technical leadership throughout the organization by delivering IT solutions in a timely and effective manner

    Additional Responsibilities:

  • Other duties as assigned.

    Qualified Experience / Skills / Training:



  • Degree in Engineering, Computer Science, Information Technology or an equivalent combination of education and experience.


  • None



  • Minimum of 7 years with systems infrastructure planning, security principles, and general IT service management standard methodologies.

  • Minimum of 2 years)implementing and leading cloud systems on Microsoft Azure, Amazon Web Services, and/or Google Cloud in a GCC High environment.

  • Experience with scripting and automation tools such as PowerShell, Bash, or Python.

  • Installing, configuring, and maintaining Microsoft Windows server environments.


  • None



  • ITIL Service Operations


  • ITIL Service Transition

  • Certifications in Linux, Microsoft, Cloud platforms, or other IT related fields

    Knowledge, Skills, Demonstrated Capabilities:


  • Cloud Platform network environments.

  • Active Directory, Group Policy, and identity management systems.

  • Strong organization and project management skills.

  • Effectively work in a team-oriented environment

  • Familiarity with cloud CLIs and APIs.

  • Knowledge of North America IT supplier landscape.

  • Solid understanding of VMware virtualization technologies.

  • Knowledge in the areas of ITSM, ITIL, Knowledge Article development and Key Performance Indicator reporting.

  • Knowledge in IM underlying technologies: LAN/WAN, IT Security and operating systems, tools related to support services, Microsoft Azure Cloud platform.

  • Knowledge of NIST guidelines such as NIST SP 800-53 and SP 800-171.

  • Strong IT knowledge in Architecture and Infrastructure Solutions design and development, service management, supplier management and cyber security.

  • Experience leading vulnerability responses and plans of action and achievements (POA&Ms).

  • Experience deploying and running an Active Directory/Azure Active Directory infrastructure in a GCC High environment.

  • Ability to adapt in a changing environment.

  • Experience in working with multicultural teams.

  • Able to work closely and optimally with all levels of business and IM leadership.

  • Inspire trust, demonstrates flexibility, encourages frequent open communication and welcomes feedback.


  • None

    Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):


  • Ability to communicate effectively in verbal and written form in English


  • German, Spanish or French language skills are a plus.

    Technical Systems Proficiency:


  • Working knowledge of database technologies, including Microsoft SQL server, MySQL, and/or Cloud relational databases.


  • IT Security and operating systems

  • tools related to support services

  • Microsoft Azure Cloud platform knowledge



    Travel Required:

  • 10% Domestic and International


  • Authorized to Work in the US


  • None

    Decision Making, Complexity:

  • Highly complex environment composed of 3 divisional entities not yet integrated and spread out across the North America region on more than 23 sites. Most of these entities have a dependency on Europe requiring a very strong and complex coordination across North America and with Europe.

  • Very diverse company products portfolio and highly complex products: commercial and military aircraft, helicopters, satellites and launchers.

  • All business activities represented in the North America perimeter: Sales & marketing, customer services, spares, MRO, training, programs, manufacturing, supply chain, logistics, quality, engineering and corporate functions.

    Organizational information:

  • Proximity manager: Head of IM Industry Solutions Domain manager: Head of Infrastructure & Platforms

    Direct Reports:

  • Exempt: 0

  • Non-exempt: 0

    Job Dimensions, Contributions to Success:

  • Ensures stability of GovCloud platform to enable all employees subject to ITAR restrictions to complete their functions. Failure to do so would have a direct impact on military/government customer satisfaction and cause the incurring of penalties due to possible missed commitments/lack of contract performance.

    Nature of Contacts:

  • Communication with Airbus North America leadership team including CEO and to the IM employees across the region but also with external partners and service providers

  • Involved Communication daily with internal and external parties

    Physical Requirements:

  • Onsite: 90%

  • Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. Required daily.

  • Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. Required daily.

  • Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Required daily.

  • Equipment Operation: able to operate most office and personal electronic equipment. Required daily.

  • Carrying: able to carry documents, drawings, electronic equipment up to 10lbs. daily

  • Lifting: able to lift documents, drawings, electronic equipment up to 10lbs. daily

  • Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. Rarely required.

  • Sitting: able to sit for long periods of time in meetings, working on computer. Required daily.

  • Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. Required infrequently.

  • Standing: able to stand for discussions in offices or on production floor. Required daily.

  • Travel: able to travel independently and at short notice. Up to 20%

  • Walking: able to walk through office and production areas including uneven surfaces. Required daily.

  • Personal Protective Equipment required: steel toed shoes are required for all shop floor visits; appropriate hearing/eye protection may also be required when visiting the shop floor

    Equal Opportunity:

    All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

    As a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

    As a matter of policy, Airbus Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

    Airbus Helicopters, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

    NOTE: Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.