Job Information
Safran Customer Support Representative in Grand Prairie, Texas
Customer Support Representative
Company : Safran Electronics & Defense
Job field : Customer services and support
Location : Grand Prairie , Texas , United States
Contract type : Permanent
Contract duration : Full-time
Required degree : No Degree
Required experience : More than 3 years
Salary range : CUS000
# 2024-145679
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Job Description
Summary of Job Purpose
Accountable for all aspects of customer repairs and sales of spare parts across all products manufactured or supplied by Safran Electronics & Defense, Avionics USA, including rentals and exchanges, spare.
Maintain and improve customer satisfaction by providing customers with the highest level of customer service possible.
Essential Duties and Responsibilities:
Establishes and maintains effective professional relationships with customers through constant communication.
Prepares and submits quotations for all repairs (in-house and outsourced)
Processes outright sales to customers.
Processes and follows up on customer outright purchase orders; including order entry, coordinating shipping and identifying customer's credit standing.
Prepares status updates for each status request submitted by customers.
Processes warranty/non-warranty exchange requests.
Maintains resale files for all orders received (open and closed).
Maintains back order data, releasing parts once received.
Works closely with Safran Electronics & Defense, Avionics USA purchasing to ensure on-time delivery for backordered items.
Processes rental/loaner requests.
Tracks return of cores from customers in a timely manner.
Invoices customer based on approved quotations once repairs are returned to customer.
Maintains closed work order files.
Communicates accurate information in a timely manner.
Ensures Business Segment Managers are kept abreast of any pertinent information that is exchanged with customers in relation to AOG's, critical requirements, etc.
Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of Safran Electronics & Defense, Avionics USA.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Comply with all safety, health and environmental regulations as prescribed by law, company's policies and regulations requirements. Pro-active in the Safran HSE standards and procedures within their daily work, staying alert to potential safety hazards when learning or implementing something new (skills and/or equipment)
Other duties as required
Job Requirements
Required Competencies:
Education / Experience:
Bachelor's degree or 5+ years in aviation related experience and/or training; or equivalent combination of education and experience.
Familiarity/knowledge of the customers related to Safran Electronics & Defense, Avionics USA.
Strong knowledge of aviation community and requirements associated with industry.
Proficient / Expert level – Microsoft Office: Outlook, Word, Excel, PowerPoint
Knowledge of professional practices, sources of information, rules and regulations that can be applied immediately.
Must be authorized to work in the United States without company sponsorship.
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. Persons within the meaning of ITAR. ITAR defines a U.S. Persons as a U.S. Citizen, U.S. Permanent Resident (i.e. green card holder), political asylee or refugee.
Skills and Abilities:
Job knowledge
Build sustainable relationships with customers
Provide expedient follow up to customers' questions and concerns
Knowledge of FAA regulations and understanding of Quality requirements
Knowledge of Safran Electronics & Defense, Avionics USA products
Communicate effectively with internal and external customers
Send quickly accurate invoices to customers
Maintain closed work order files
IT Tools: Office and ERP (ability to use the software to quote, to generate reports upon customers request, etc)
Leadership skills / Management skills / Personal skills:
Team work
Communication skills
Negotiation skills
Customer-oriented
Specificity of the job
Less than 5% required
Locate your future workplace
2802 Safran DriveTX 75052
Grand Prairie
Texas United States
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
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