Job Information
Western Healthcare Alliance Collector in Grand Junction, Colorado
Job Title: Collector
Hours: M-Th 8:00 - 5:00 pm; Fri 8:00 - 4:00 pm (40 hours per week) Supervisory Role: None
Position Pay Range: Uncapped commission opportunity! Annual commissions averaging $48,880 - $77,480 / year
Benefits include: Medical, Dental, Vision, 401k with 5% company match, Paid Hours Off accrual of 3 weeks the first year starts immediately, 7 Paid Holidays, FSA, Group Discounts, Life & LTD, EAP
We don't fill positions, we hire individuals
Our culture is important and ensuring we have the right staff is critical. We encourage employee growth, provide learning opportunities, and often promote from within. Are you dependable, empathetic, and have an excellent work ethic? If so, you might be a good fit for us!
Summary
Your role will be to utilize various collection strategies and methodologies to maintain an effective collection process for multiple accounts. You will be responsible for providing professional customer service, collecting bad debt accounts negotiating payments in full or payment arrangements, and managing payment plans. To excel in this role, you will need to be a motivated self-starter and deadline-sensitive, as meeting collection targets Is critical to the success of this role.
You will need to handle all calls in a professional, yet firm manner while following the Fair Debt Collection Practices Act (FDCPA) guidelines, Fair Credit Reporting Act (FCRA), and all other federal, state and client collection guild lines and laws. In cases where payment in full is not possible, you will need to set reasonable payment arrangements to obtain the balance in full. You will also need to review delinquent accounts considered to be uncollectible and ensure maximum efforts have been taken before assigning exhausted status to the account.
It will be important for you to adhere to policies and procedures and assist in special projects, including compiling statistical data, preparing documents, and maintaining files. This will require you to have excellent communication and interpersonal skills to work collaboratively with your colleagues and other stakeholders.
Overall, your role as a Collector will be hands-on and require a high level of attention to detail to ensure the successful recovery of bad debt accounts.
Essential Responsibilities
Utilizes various skip tracing techniques and collection strategies to locate right parties in order to negotiate payment in full or payment arrangements on bad debt accounts. Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment. Overcomes stalls and objections and suggests money sources for payment. Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can process. Negotiate settlements within company guidelines. Keeps records of account activities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Ability to obtain ACA certifications within 90 days.
Language Ability
Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquires or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effec ive and persuasive speeches and presentations on controversial or complex topics to top management.
Math Ability
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.