Job Information
Grand Island Casino Resort, LLC Spa Receptionist in Grand Island, Nebraska
::: {#main_f2 data-value="To maximize service sales within a salon and spa while exceeding guest expectation. The Spa Receptionist is the first and last point of contact with our guests, from scheduling services, product sales, conflict resolution, escorting facility tours, maintaining client database, to final billing and checkout."} To maximize service sales within a salon and spa while exceeding guest expectation. The Spa Receptionist is the first and last point of contact with our guests, from scheduling services, product sales, conflict resolution, escorting facility tours, maintaining client database, to final billing and checkout. :::
Essential Functions:
::: {#main_f3 data-value="Provide exceptional guest service to all customers.Greet guest and escort to waiting area.Schedule guest salon and spa services while implementing proper procedures.Educate guests on services and products to increase sales.Coordinate services and maximize bookings for each service technician.Close sales and encourage guests to pre-book services. Cross-sell services.Regularly attend, participate in and support training and staff meetings Huddles.Responsible for inventory control.Execute standard telephone procedure using appropriate customer service etiquette.Perform appointment confirmations 24 hours prior to appointment schedule when needed.Resolve guest challenges.Responsible for balancing and checking register drawer.Other duties as assigned."} - Provide exceptional guest service to all customers. - Greet guest and escort to waiting area. - Schedule guest salon and spa services while implementing proper procedures. - Educate guests on services and products to increase sales. - Coordinate services and maximize bookings for each service technician. - Close sales and encourage guests to pre-book services. Cross-sell services. - Regularly attend, participate in and support training and staff meetings Huddles. - Responsible for inventory control. - Execute standard telephone procedure using appropriate customer service etiquette. - Perform appointment confirmations 24 hours prior to appointment schedule when needed. - Resolve guest challenges. - Responsible for balancing and checking register drawer. - Other duties as assigned. :::
Required:
::: {#main_f5 data-value="Must hold a valid gaming license in accordance with the Nebraska Racing and Gaming Commission.Must complete all company-required training within designated time frames.Must not directly or indirectly compete with the business of the Company during period of employment."} - Must hold a valid gaming license in accordance with the Nebraska Racing and Gaming Commission. - Must complete all company-required training within designated time frames. - Must not directly or indirectly compete with the business of the Company during period of employment. :::
Schedule:
::: {#main_f7 data-value="Varies"} Varies :::
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