Job Information
NORTH END TELESERVICES LLC Customer Contact Center (Student Loan Advisor) - Walk In Hiring Fair - September 19 and 20th from 9:30am - 3:30pm at the in Grand Island, Nebraska
**[Walk In Hiring Fair - September 19 and 20th from 9am - 3:30pm at the Grand Island NDOL office, 203 E Stolley Park Rd, Suite A. You can apply before the hiring fair!
Careers Happen Here! *[We are Family Oriented and a Team Driven Environment! *[North End Teleservices is a place where Diversity, Equity, and Inclusion Matters!
[This is a fantastic opportunity to come to North End Teleservices and establish a career supporting Student borrowers questions! We continue to grow and have so many opportunities for growth within our company! As an added benefit, you can qualify towork from homein 90 days(*Must be in good standing with attendance, compliance and performance to qualify to work from home. Once qualified you must maintain at or above all standards. Failure to maintain good working statistics will result in the revocation of work from home and you will be required to work in office)
[Benefits: [-Competitive pay!!!** [-Sick time starts accruing immediately after training completion [-Special event days which happen throughout the year [-$25,000.00 Life Insurance which is paid for by North End Teleservices [-Day one of employment you will receive paid holidays if you meet the criteria!
[Under general supervision, the customer service representative will take incoming calls, use chat, and complete outbound calls as necessary to assist their customers with answering frequent questions, providing detailed information, processing of applications and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. Our customer service representatives must practice active listening, be empathic and always communicate clearly with the customer in a positive and professional manner.
[Job Duties: [Upon completion of training and with your current skillset, you will be able to perform the following types of duties:]{arial=""}]{arial=""}]{arial=""}]{arial=""}]{arial=""}]{arial=""}]{arial=""}]{arial=""}]{arial=""}]{arial=""}]{arial=""}]{arial=""}]{arial=""}
- Utilize standard technology such as a telephone, e-mail, and web browser.
- Navigate to the appropriate pre-scripted responses which is required to be read verbatim to provide basic general and claims specific information.
[Follow established and documented policies and standard operating procedures, such as working within the various systems, timekeeping, documentation of your call from end to end and adhering to ethic and privacy rules.]{arial=""}
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