Xanterra Travel Collection Activities Desk Clerk Lead in GRAND CANYON, Arizona
Overview $13.75/hour Passionate about hospitality, people, and beautiful places? Grand Canyon National Park Lodges provides all three! Live. Work. Explore. Grand Canyon National Park is a place of remarkable beauty, peace and scenic grandeur. One of the Seven Natural Wonders of the World, you will discover the secrets of the inner canyon, the slick rock plateaus and the heavily forested rim country. JOB SUMMARY: Activity Desk Clerk Leads provide leadership of staff and operations in serving guests at the Activities Desk. As our employee, you receive extremely affordable employee housing, discounted meals, employee discounts to explore other Xanterra properties and a generous benefits program for full time employees. Responsibilities Daily selling of transportation department activities with special attention to up selling whenever possible. Supervise and control daily inventory of Phantom Ranch accommodations and meals, livery rides and services, and bus tours throughout shift to prevent oversells. Prepare daily guest lists and forecast information for Phantom Ranch, the livery, and the tour bus operations. Assist the desk managers in providing support and coaching to the staff to ensure they provide consistent and a high level of service to our guests, both internal and external. Assist in the training of incoming Activities Desk staff as well as ongoing training that is needed for the desk staff to promote professional growth. Monitor staff performance and appearance, report to the Activities Desk Managers as necessary. Working with the desk managers and leads, maintain open and honest communication regarding guest or employee issues. Use discretion and professionalism when working with our guests handling complaints, making reasonable adjustments to guest accounts, as warranted. Assist the desk managers to ensure the staff is adhering to all Xanterra South Rim Risk Management and Environmental Department policies and procedures. Other duties as assigned. Qualifications Experience in a high volume guest service or client service position. Ability to train new personnel and maintain an ongoing training program. Previous Opera experience preferred. Demonstrated competency in handling cash and other payment methods. Ability to work with a diverse employee base and guest clientele in a variety of situations. Previous Leadership experience preferred. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.