Experience Inc. Jobs

Management Trainee

Gowanda, NY (http://maps.google.com/maps?q=262+Buffalo+St.+Gowanda+NY+USA+14070)

Description

At Valu Home Centers, our Retail Management Trainees become leaders of our store teams, DIY enthusiasts, and champions of the communities that we serve. Unlike other retail management positions where you’re stuck in an office pouring over daily reports, you’ll be on the floor and on the front lines directly interacting with our customers. Our competitive benefits package, paid leadership training opportunities, and emphasis on work/life balance are the perfect complement to your career development.

I will contribute to the success of my team by:

• Overseeing all daily store operations

• Assisting management team to recruit, hire, evaluate, train, and develop Sales Associates

• Strengthening and maintaining a strong culture of customer service among myself and my fellow team members

• Staying engaged with current DIY trends to better serve our customers

• Ensuring that our store meets company merchandising and appearance standards

• Maintaining product inventory levels, including the ordering and validation of physical inventory

• The skills I'm ready to bring to the table are:

The skills I'm ready to bring to the table are:

• Acting on opportunities to provide training and mentoring to my fellow team members to set them up for success

• The ability to provide a great customer service experience

• Working collaboratively within a team environment

• Being a 'people-person' and taking an active interest in our customers

• Leading by example

• Sincerely enjoying my interactions with customers

• An unwavering positive attitude

• The ability to create professional relationships with customers and team members

• Excellent communication skills

Some of the benefits I will enjoy include:

• A competitive starting salary

• A Health Insurance package

• A great 401(k) plan

• Paid on-the-job leadership development and training programs

• Excellent opportunities for advancement determined by my abilities and achievements

• Paid Time Off

To set myself apart from other applicants, I should mention:

• Previous work as a manager or supervisor

• Relevant leadership training and development

• Any past retail jobs and relevant responsibilities

• Home improvement and DIY knowledge

Valu Home Centers is a family-owned company, with deep roots in the communities that we serve. When you join our team, you join our family. Since 1968, we have provided our customers with world-class customer service, and as a store leader you will help to uphold our legacy through personal and professional development.

Requirements

• The Floor Managers' primary task is to act as the "Customer Service Representative." They should walk the sales floor, personally help customers, and pull associates from tasks as the need for more help with customers arises. After the flow of customers has slowed, the associates should be redirected to their original tasks until needed again. While watching for customers, the Floor Manager should monitor the receiving and checking in of all merchandise and with direction from the Manager, screen upcoming ad stock levels along with planning out the merchandising of products. During the week, when other Managers are present, the Floor Managers should focus their attention on giving good direction and following up on work assignments and areas being watched by the Associates. They are also responsible for handling and processing merchandise defectives and out of stock scans weekly. When no other Managers are present, the Floor Manager is responsible for the entire store operations and must shift their attention to the monitoring of the front end area and that the associates are providing Amazing customer service.

• Floor Managers also coordinate ongoing hands on product training for all Associates. This is done through communication with both the Manager and Assistant Manager to determine who will provide training and in what areas. Only management or a qualified Associate will provide this training using the Product Knowledge Training Sheets in the Associates Journey Map.

• A "Weekly Task Sheet" detailing specific duties along with daily projects will be used by all Floor Managers. Again, concentration on the sales floor is your main focus. When there is another management person present, you do not need to answer register or refund calls unless specifically called by name. A copy of specific Floor Manager duties will be given to all current Floor Managers and will also be utilized by the District Managers during their training process for new Floor Managers.

The store location to which you are applying, may be different than the location where you will be placed. Hiring is dependent on the needs of the stores in the district. Further information will be provided during your interview.

Valu Home Centers is an Equal Opportunity Employer. We are dedicated to a policy of non-discrimination in employment on any basis, including race, creed, color, age, sex, religion, national origin, disability or arrest record.

Salary Description

$45,000