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International Rescue Committee UX designer/Product Manager Consultancy in Goma, Congo, Democratic Republic of the (Congo ? Kinshasa)

Requisition ID: req14555

Job Title: UX designer/Product Manager Consultancy

Sector: Research & Development

Employment Category: Consultant

Employment Type: Full-Time

Open to Expatriates: Yes

Location: Goma, Democratic Republic of Congo

Job Description

Airbel Summary:

The Airbel Impact Lab, the IRC’s research and innovation team aims to design, test, and scale life-changing, cost-effective solutions with people affected by conflict and disaster. With over 70 million people displaced, the world is facing an unprecedented crisis. To address the evolving and growing nature of this crisis requires not just more aid, but new thinking. There is a lack of proven, cost-effective, scalable services for people affected by crisis. In some cases, there is a lack of evidence on what works. In others, evidence shows existing solutions are effective, but we need to find new ways of delivering them at scale in fragile settings. Airbel works to develop breakthrough solutions by combining creativity and rigor, openness and expertise, and a desire to think afresh with the experience of a large-scale implementing organization.

Dela is a remote supervision tool that helps supervisors remotely supervise field Community Health Workers (CHWs) so that they can focus their interactions with CHWs on things that will improve the quality of care given to clients. Due to COVID-19, supportive supervision will be more essential now than ever to ensure that protocols and guidelines are being adhered to, especially as supervisors may not be able to travel out to CHWs to conduct supervision visits. If Dela is found to be a viable application it would revolutionize the way that supervisions of CHWs are conducted and could have a huge impact on the entire community health system, establishing IRC as a leader in transforming community health.

Job Overview

The IRC is seeking to hire a multi talented designer with both experience in user experience and product management. The user experience (UX)/product manager will work with health and research teams across the Democrative Republic of Congo and Liberia as well as a Project Manager, Engineer, Community Health Technical Expert, design advisor and the leading community health software, Medic Mobile.

For the first 6 weeks the team will be prototyping and running lean experiments in both contexts focusing on validating our assumptions around desirability, and feasibility and doing competitive market research. For the following 4 months, we will work with our team to build the Dela MVP.

T he current prioritized features are:

  • Capture video of CHWs treating clients

  • Provide video playback tools to help supervisors assess the quality of care provided in the video

  • Prompt templates for supervisors to provide feedback

  • Track performance of CHWs on a dashboard

    Dela is intended for use by CHWs with low digital literacy and in locations with limited data networks. We envision a Bluetooth-enabled system of data transfer, but like the core pieces of the concept, that has yet to be developed or tested.

    Major Responsibilities:

    The design and innovation lead will be an integral part of our Dela team and will work collaboratively on to drive the vision for Dela at various stages of research and development. Overall the designer/ product manager will be responsible for designing the application experience and working with engineers to prioritize features for build. The designer is responsible for guiding the team’s development of the application based on existing evidence, user research, scalability, and market context. Project outputs vary widely depending on the project stage and user constraints but may include products such as digital automated user flows, clickable mock-ups, service design storyboards, informational design for implementers, short videos or audio, for example.

  • Identify user needs and key pain points to solve with the Dela solution

  • Develop a list of prioritized assumptions to test the desirability and feasibility of Dela

  • Determine user journey and flows to directly work with engineering team to build MVP

  • Collaborate with design researchers and program officers in country to plan and conduct customer concept and usability testing, and synthesize user research based on raw findings.

  • Work with in country design researchers to develop testing plan

  • Create design principles, and prioritize features for product development

  • Design visual and verbal identity (per country)

  • Develop low and high fidelity product prototypes

  • Develop information architecture, user flows, wireframes, and final UI design

  • Create prioritized use cases for product development

  • Create customer validation activities and concept and usability testing

  • Input to service blueprints that connect online and offline experiences

  • Oversee CHW recruiting for prototyping, piloting, and implementation with Field Research Coordinator

  • Input to all training materials to on-board CHWs


  • Experiment design plan , including data collection methods, key performance metrics and prioritized features for testing

  • Final Prototype Design Document ; including test results, tech stack decision justification, prioritized features for MVP and data results and synthesis.

  • Training Materials to ensure Dela’s correct usage and deployment

  • At least 3 low and high fidelity product prototypes

  • Final UX/UI design including Information architecture, user flows, and wireframes

  • Final design document ; including product recommendations, analyzed data, test results, pilot plans and all final graphics and iconography.


Job Requirements:

Work Experience:

  • Design research experience of 5+ years

  • UX / product management experience of 5+ years leading teams

  • Experience working with vulnerable populations strongly preferred

  • Portfolio demonstrating digital and non-digital design projects

  • Preferred experience working in health or education.

  • Preferred experience working with pre-literate adults, young children, refugee populations, and vulnerable populations

  • Preferred experience working on offline-first projects

    Language Skills:

  • English

  • French strongly preferred

    Demonstrated Skills and Competencies:

  • Experience Design: The designer is able to create hand-drawn, static and clickable mockups that are clean and appropriate for team, partner and user communication. They are able to use established patterns for web, mobile and tablet apps.

  • User Interface Design: The designer can make effective choices of UI elements and create new elements which are designed and styled effectively.

  • Qualitative Design Research:The designer is able to design and implement an effective quality research program in person and remotely that accommodates the other demands and constraints often placed on team members. The designer is able to train others in qualitative research as well as creatively leverage proximate skill sets.

  • Experiment Design:The designer must be able to design an effective lean experiment, analyze results and help partners and team members interpret data and make decisions.

  • Tools: The designer has excellent judgement on choice of tool / method for the task at hand and is willing to learn new tools.

  • Communication:Excellent verbal, written and visual communication skills as well as, an overall ability to be clear and concise in all communications, especially with non-designers.

Working Environment:

  • R emote work. Applicants must have a home or alternate workspace they can effectively complete their work from during regularly scheduled work hours.

Please apply with a CV and portfolio

The IRC and IRC workers must adhere to the values and principles outlined inIRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.