Job Information
CASEY NURSERY INC Sales in Goldsboro, North Carolina
This position is responsible for daily customer communication and order management. This role will manage current customers as well as the development of new leads. The applicant selected for this position will need to be proficient in communication via telephone, email and text. Basic computer proficiency with Microsoft and Google software is required. This role will report directly to the business owners.
Examples of responsibilities and requirements include:
Customer Contact
- Timely Communications with customers
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``` - Advise/Sale material
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``` - Tag material
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``` - Pull Small orders
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``` - Send Picture Request
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``` - Capture Order Requirements (location, time, equipment/personnel requirementsfor unloading)
Order Entry
- Enter Orders in QuickBooks or other software
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``` - Print pull list
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``` - Communicate order requirements with loading crew
Inventory/Availability
- Lead physical counts
- Control available qty to ensure orders can be fulfilled
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``` - Account for shift up materials
Constant Contact
- Select Plants for Highlight
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``` - Provide Photos
Customer Retention and New Customer Development
- Select and secure Christmas gifts for customers
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``` - Check in/Visit with aging customers
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``` - Cold Call/Visit new customers
Coordinate/provide customer tours
Trade Shows
- Attend Green and Growin' and Johnston County Nursery Association Shows
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``` - Design and assemble booth to showcase current material
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``` - Network with customers and other nurseries
Tags (shared responsibility)
- Pull picture tags for orders
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``` - Print retail tags for orders
Order Boards (shared)
- Switch order boards
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``` - Update with holidays, closures and major events
Capture/Upload photos for: (shared)
- Constant Contact
- Joco Plants
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``` - Photo Book/Website
Education and experience
- High School or greater (required)
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``` - 5-10 years of working experience in a customer service field (preferred)
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``` - Knowledge of the garden center and landscape business
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``` - Knowledge of local shade tree and woody ornamental plant material