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ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Our focus on patient outcomes is at the core of everything we do, and our "think I can" attitude drives us to make a difference in the lives of those seeking alternative sleep apnea treatments. WHY JOIN OUR FAST-GROWING TEAM At Inspire, we value people - your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering hybrid work schedules, excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement. If you're passionate about making a difference in people's lives and want to work with innovative technology, come be a part of our great team! ABOUT THIS POSITION Responsible for overseeing all aspects of our IT infrastructure and IS operations, with a focus on IT service management (ITSM) and IT Infrastructure Library (ITIL) best practices. This position drives and optimizes excellence in IS operations and ensuring the reliability, security, and compliance of our IT infrastructure. OPPORTUNITIES YOU WILL HAVE IN THIS ROLE IT Service Management (ITSM): Establish and maintain IT service management processes based on ITIL best practices, including incident management, change management, problem management, and service desk operations. Ensure that IT services are aligned with business objectives and meet the needs of internal stakeholders, external customers, and regulatory requirements. ITSM Expertise and User Experience: Utilize your expertise in IT service management to drive continuous improvement and innovation in IT operations, with a focus on enhancing service quality, efficiency, and customer satisfaction. Leverage ITSM tools and technologies to streamline service delivery, automate processes, and enable proactive monitoring and management of IT services. Incident Response Management: Responsible for Incident Response Plan, including creating and managing the incident response plan, service level agreements and enterprise-wide communication. Partner with department and functional leaders to identify and set notification and escalation resources and teams. Maintain and lead ongoing procedures, including On-Call schedules and meeting application service level agreements. IT Infrastructure Management: Lead the design, implementation, and maintenance of the company's IT infrastructure, including networks, servers, storage, and telecommunications systems. Lead the Microsoft Azure infrastructure and architecture services and support team. Ensure the availability, performance, and security of IT systems to support the company's operations and compliance requirements. IT Operations Leadership: Provide strategic direction and leadership to a team of IT professionals responsible for day-to-day IT operations, including system administration, network management, and incident response. Develop and implement IT operational policies, procedures, and best practices to optimize efficiency, reliability, and security. Compliance and Risk Management: Ensure compliance with relevant regulations, standards, and industry best practices related to IT Operations security, data privacy, and medical device quality management systems. Identify and mitigate IT-related risks through proactive monitoring, assessment, and remediation strategies. WHAT YOU CAN BRING TO OUR GREAT TEAM Required: Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 10 years of experience in IT operations management, with significant experience in IT service management and ITIL practices. ITIL certification (ITIL Ex ert or ITIL 4 Managing Professional) required. Proven leadership experience in managing and developing high-performing IT operations teams. Strong technical knowledge of IT infrastructure technologies, Microsoft Azure, DevOps, Azure Financial/Billing Management, and industry best practices. Excellent communication, collaboration, and stakeholder management skills. Ability to thrive in a fast-paced, dynamic environment and drive change and innovation. Preferred: Familiarity with regulatory requirements for medical device industry, such as FDA Quality Management System. Master's degree in computer science Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status regarding public assistance, membership or activity in a local commission, military or veteran status, genetic information, or any other status protected by applicable federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Inspire Medical Systems is anequal opportunityemployer with recruitment efforts focused on ensuring a diverse workforce.Applicants with a disability that need accommodation to complete the Inspire Medical Systems application process should contact Human Resources at 844-672-4357 or email careers@inspiresleep(dot)com Inspire Medical Systems participates in E-Verify. Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status with regard to public assistance, membership or activity in a local commission, military or veteran status, genetic information, or any other status protected by applicable federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Inspire Medical Systems is an equal opportunity employer with recruitment efforts focused on ensuring a diverse workforce. Applicants with a disability that are in need of accommodations to complete the Inspire Medical Systems application process should contact Human Resources at 763-235-6742 or email careers@inspiresleep.com.