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ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Our focus on patient outcomes is at the core of everything we do, and our "think I can" attitude drives us to make a difference in the lives of those seeking alternative sleep apnea treatments. WHY JOIN OUR FAST-GROWING TEAM At Inspire, we value people - your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering hybrid work schedules, excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement. If you're passionate about making a difference in people's lives and want to work with innovative technology, come be a part of our great team! ABOUT THIS POSITION This position must provide expertise and leadership in the areas of post market surveillance, including root cause analysis, risk assessment, failure mode determination, product reliability and monitoring. This position will work with Development, Operations, Manufacturing, other Quality functional areas along with the global field teams to ensure work is completed in accordance with Inspire procedures and geographic regulations. In addition, this role must be flexible for changing priorities and able to work without direct supervision. OPPORTUNITIES YOU WILL HAVE IN THIS ROLE Lead product reporting process (complaint handling) as assigned, for all Inspire products. This may include the initial evaluation, escalation, risk evaluation, investigation, root cause determination, product disposition and report closure. Manage the returned product analysis process, including decontamination, external vendor sterilization, root cause analysis and root cause determination along with supporting other root cause analyses as requested. Lead failure mode determination, which may include working with external labs. Manage and collect data on returned product results as well as post market therapy outcomes stemming from the product reporting process. Organize and lead reviews with Development, Operations and Manufacturing on emerging quality issues and participate in any resulting corrective actions. Work with Operations to obtain product returns from the field and initiate warranty replacements. Lead/participate in post market reviews such as: product performance, therapy performance, safety and system risk management. Lead/participate in post market risk management reviews with cross-functional teams to assure risks are minimized and potential CAPAs are initiated. Lead/support cross-functional teams to resolve quality issues and complete CAPAs. Generate and approve design history file documents, device master record documents, ECOs and other QMS records. Support QMS audits with both internal and external auditors Ability to perform design reliability, process and product quality assurance functions. Required Qualifications Bachelor's degree in a technical or scientific field, preferably an engineering discipline such as Electrical, Mechanical, Materials or Biomedical. 5 - 10 years minimum experience in quality or design function in the finished medical device industry Demonstrated team leadership skills and ability to prioritize, execute and report on projects Experience with risk management tools such as; dFMEA, pFMEA, and FTA Experience with risk management standard ISO14971 Experience with GHTF requirements for process validations, etc. Knowledge on ISO and FDA/Quality System Requirements. (e.g. ISO 13485; ISO 14969; FDA 21 CRF Part 820, 821, 822) Strong project and time management skills Demonstrated creative and effective problem solving and original thi king for compliance solutions Ability to work on multiple tasks concurrently with changing priorities Proficient with of MS Word, Excel and PowerPoint Preferred Qualifications Master's degree in a technical or scientific field Experience in design reliability, process and product quality assurance functions Experience with Class III active implantables ASQ certifications; CRE, CQM, CQE, CQA etc. ISO 14971 training Experience with industry standards such as; IEC 60601, EN 45502, etc. ISO 13485 certified auditor or RAB auditor Physical Requirements: Ability to lift 30 lbs. Hepatitis B vaccination or willingness to be vaccinated Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status regarding public assistance, membership or activity in a local commission, military or veteran status, genetic information, or any other status protected by applicable federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Inspire Medical Systems is anemployer with recruitment efforts focused on ensuring a diverse workforce.Applicants with a disability that need accommodation to complete the Inspire Medical Systems application process should contact Human Resources at 844-672-4357 or email careers@inspiresleep(dot)com Inspire Medical Systems participates in E-Verify. #LI-AM1 Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status with regard to public assistance, membership or activity in a local commission, military or veteran status, genetic information, or any other status protected by applicable federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Inspire Medical Systems is an equal opportunity employer with recruitment efforts focused on ensuring a diverse workforce. Applicants with a disability that are in need of accommodations to complete the Inspire Medical Systems application process should contact Human Resources at 763-235-6742 or email careers@inspiresleep.com.